Global Training, Development & Retention Specialist

Aqua Expeditions

. Execute Aqua Expeditions’ Global Training & Development strategy across operations .

Posted 9/28/2026contractRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Training and Development, with a focus on operational coaching, talent development, and designing effective training programs. Proficient in maintaining training records and supporting internal talent development initiatives.

Highest-signal resume keywords

Training And DevelopmentOperational CoachingTalent DevelopmentLuxury Hospitality ExperienceBilingual Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Program DesignPerformance DiagnosisOnboarding TrainingCoachingDevelopment PlanningBehavioral Application VerificationTalent ObservationContinuous Learning InitiativesSOP AlignmentCross-Training

Soft Skills

Team LeadershipCommunicationFeedback DeliveryEngagementCollaboration

Tools & Technologies

Learning PlatformsDashboardsTraining Records Management

Industry Keywords

Hospitality ManagementCruise OperationsPremium Service OperationsHuman ResourcesOrganizational Development

About the role

Key responsibilities & impact

Execute Aqua Expeditions’ Global Training & Development strategy across operations
Diagnose operational capability gaps through observation, interviews, performance information and direct engagement with employees and leaders
Design, adapt and deliver practical training programmes aligned with service standards, SOPs, expected behaviors and business priorities
Provide hands-on, on-the-job and onboard training across operations
Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people development
Build development plans for identified employees, including training, coaching, stretch assignments, cross-exposure and internal mobility
Identify high-potential employees and employees ready for broader responsibilities
Support succession planning and maintain visibility of internal talent, development progress, readiness and capability gaps
Develop and support internal trainers and subject-matter experts
Support Aqua Lab and other practical learning platforms and initiatives
Follow up on training and development actions to verify behavioral application, operational improvement and progress against objectives
Maintain accurate records, evidence and dashboards covering training, participation, development plans, talent observations and outcomes
Provide field feedback and recommendations to Global People & Culture and operational leadership
Coordinate external training providers when required
Perform other Training & Development responsibilities consistent with the role

Requirements

What you’ll need

University degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education or a related field
3–5 years of relevant professional experience in Training, Learning & Development, Talent Development, operational coaching or a related field
Experience in luxury hospitality, cruise, travel or premium service operations is strongly preferred
Ability to work remotely while maintaining excellent communication and alignment with global teams across different time zones
Fluency in both English and Spanish is a plus
Proficiency in French is appreciated
Independent Contractor Agreement

Benefits

Comp & perks

Ability to work remotely
Independent Contractor Agreement