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Global Training, Development & Retention Specialist
Aqua Expeditions. Execute Aqua Expeditions’ Global Training & Development strategy across operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Training and Development, with a focus on operational coaching, talent development, and creating structured development plans. Proficient in delivering training programs aligned with service standards and operational priorities, while effectively communicating across global teams.
Highest-signal resume keywords
Training Program DesignOperational CoachingTalent DevelopmentFluency in English and SpanishExperience in Luxury Hospitality
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DesignOperational CoachingTalent DevelopmentBehavioral AssessmentPerformance Improvement
Soft Skills
Excellent CommunicationTeam LeadershipCoaching Skills
Tools & Technologies
Learning Management SystemsTraining Dashboards
Industry Keywords
Luxury HospitalityCruise OperationsTravel IndustryService StandardsSuccession Planning
About the role
Key responsibilities & impact- Execute Aqua Expeditions’ Global Training & Development strategy across operations
- Diagnose operational capability gaps through observation, interviews, performance information and direct employee and leader engagement
- Design, adapt and deliver practical training programs aligned with Aqua service standards, SOPs, expected behaviors and business priorities
- Provide hands-on, on-the-job and onboard training across Aqua Expeditions operations
- Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
- Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people-development capabilities
- Build structured development plans and identify high-potential employees and employees ready for broader responsibilities
- Support succession planning by maintaining visibility of internal talent, development progress, readiness and capability gaps
- Develop and support internal trainers and subject-matter experts
- Support Aqua Lab and other practical learning platforms and initiatives
- Follow up on training and development actions to verify behavioral application, operational improvement and progress against objectives
- Maintain records, evidence and dashboards covering training, participation, development plans, talent observations and outcomes
- Provide structured field feedback and recommendations to Global People & Culture and operational leadership
- Coordinate external training providers when required
- Deliver an annual Training & Development plan aligned with operational priorities and regional needs
- Demonstrate training effectiveness through observable behavior and performance improvement
Requirements
What you’ll need- University degree in Hospitality Management, Business Administration, Human Resources, Psychology, Organizational Development, Education or a related field
- 3-5 years of relevant professional experience in Training, Learning & Development, Talent Development, operational coaching or a related field
- Experience in luxury hospitality, cruise, travel or premium service operations is strongly preferred
- Ability to work remotely while maintaining excellent communication and alignment with global teams across different time zones
- Fluency in both English and Spanish is a plus
- Proficiency in French is appreciated
Benefits
Comp & perks- Ability to work remotely
- Independent Contractor Agreement