Administrator

Aquarius Charity

. Act as a first point of contact for Surrey IPS Employment Services, responding professionally to telephone calls, emails, referrals and general enquiries .

Posted 9/15/2026part-timeLeatherhead • United KingdomMid-LevelSenior💰 £25,878 - £28,454 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organisational and administrative skills, with a focus on maintaining accurate records and high-quality data. Proficient in using SystmOne and Workday for effective referral management and administrative support.

Highest-signal resume keywords

Organisational SkillsAttention To DetailCommunication SkillsData Quality ManagementProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral ProcessingData EntryRecord KeepingAdministrative TriageInvoice Processing

Soft Skills

Professional MannerApproachabilityFlexibilityTeam CollaborationConfidentiality Handling

Tools & Technologies

SystmOneWorkday

Industry Keywords

Information GovernanceQuality StandardsMental Health ServicesEmployment ServicesSupport Services

About the role

Key responsibilities & impact

Act as a first point of contact for Surrey IPS Employment Services, responding professionally to telephone calls, emails, referrals and general enquiries
Receive and process incoming referrals, checking completeness and identifying where further information is required
Undertake initial administrative triage in line with referral pathways, eligibility criteria and agreed procedures
Accurately input referral and client information into SystmOne and maintain high-quality, up-to-date records
Allocate and forward referrals to the appropriate team member
Monitor referral workflows and administrative tasks to ensure referrals progress promptly
Identify and correct administrative errors and maintain high standards of data quality
Provide administrative support to colleagues with SystmOne and other service processes
Answer Bradmere House telephone calls, take accurate messages and direct callers appropriately
Welcome people contacting the service and provide appropriate information, direction or signposting
Process invoices through Workday and support day-to-day administration at Bradmere House

Requirements

What you’ll need

Excellent organisational and administrative skills, with the ability to manage a varied workload and meet deadlines
Strong attention to detail and a commitment to maintaining accurate records and high-quality data
Good IT skills and confidence using computerised systems, with the ability to learn new systems such as SystmOne and Workday
Clear and professional communication skills, both verbally and in writing
A friendly, approachable and professional manner when dealing with service users, colleagues, professionals and members of the public
Ability to handle confidential and sensitive information appropriately and in line with information governance requirements
Good problem-solving skills and ability to identify incomplete information or need for clarification
Ability to work independently while contributing positively as part of a wider team
Flexible and proactive approach, with ability to respond to changing priorities
Understanding of quality standards, policies, procedures and accurate record keeping
Commitment to continuing professional development and willingness to undertake relevant training
Commitment to Waythrough's values of being kind, courageous and respectful
Understanding of, or willingness to learn about, the needs of people accessing mental health, employment, housing, drug and alcohol and related support services

Benefits

Comp & perks

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Full training provided on SystmOne, Workday and other relevant organisational systems