Service Manager

Aquarius Charity

. Lead the service operationally, ensuring high-quality, safe and person-centred substance misuse support that delivers positive outcomes .

Posted 11/1/2026full-timeUnited KingdomMid-LevelSenior💰 £35,520 - £50,447 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in substance misuse and health services, with a focus on performance improvement, quality assurance, and partnership building. Committed to delivering person-centred support and fostering a multidisciplinary team environment.

Highest-signal resume keywords

Management Experience In Substance MisuseLeadership And People-Management SkillsUnderstanding Of Substance Misuse And RecoveryPerformance Management And Quality AssuranceExcellent Communication And Partnership-Working Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementQuality AssuranceData AnalysisRisk ManagementResource Management

Soft Skills

LeadershipTeam DevelopmentOrganizational SkillsFlexibilityCommunication

Tools & Technologies

IT Literacy

Industry Keywords

Substance MisuseHealth CareSocial CareMental HealthCriminal JusticeTrauma-Informed CareSafeguardingCommunity PartnershipsService ImprovementPerson-Centred Support

About the role

Key responsibilities & impact

Lead the service operationally, ensuring high-quality, safe and person-centred substance misuse support that delivers positive outcomes
Inspire and develop a multidisciplinary team through leadership, supervision, performance management and professional development
Build partnerships with commissioners, local authorities, NHS services, criminal justice agencies, and voluntary and community organisations
Drive performance and continuous improvement using data, insight and service-user feedback
Monitor quality and manage resources
Champion recovery, safeguarding and inclusion
Ensure the service is accessible, trauma-informed and responsive to Buckinghamshire’s diverse communities
Oversee service performance and quality
Work closely with local partners to ensure the service meets local needs

Requirements

What you’ll need

Proven management experience within substance misuse, health, social care, mental health, criminal justice or a related field
Strong leadership and people-management skills, with experience of motivating and developing multidisciplinary teams
Sound understanding of substance misuse and recovery, including safeguarding, risk management and the wider factors affecting people's lives
Experience managing performance, quality and resources, with the ability to use data and evidence to drive service improvement
Excellent communication and partnership-working skills
Strong organisational skills
Good IT literacy
Flexibility to travel across Buckinghamshire as required
Passion for recovery and commitment to supporting people affected by substance misuse

Benefits

Comp & perks

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year