End User Support Engineer

Aqueduct Technologies, Inc.

. Act as an escalation point for complex or persistent end-user issues across multiple environments .

Posted 10/2/2026full-timeCanton • Massachusetts • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and supporting end-user technologies, including Microsoft 365, Windows, and macOS environments. Proficient in managing endpoint deployments and automating processes using Microsoft Intune and PowerShell.

Highest-signal resume keywords

Microsoft Intune ManagementWindows 10/11 Modern ManagementTroubleshooting Skills for Windows and macOSCustomer Service MindsetExperience with ITSM Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEndpoint ManagementPowerShell ScriptingDevice Compliance PoliciesConfiguration ProfilesSecurity Best PracticesPatchingMicrosoft 365Azure ADAutopilot

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAbility to Manage Multiple Priorities

Tools & Technologies

Microsoft Endpoint ManagerITSM ToolsRemote Management PlatformsCollaboration PlatformsBitLocker

Certifications & Qualifications

Associate or Bachelor’s Degree in Information TechnologyComputer Science

Industry Keywords

End-User SupportDesktop SupportMSP EnvironmentChange ControlDevice Provisioning Workflow

Tech Stack

Tools & technologies

AndroidAzureiOSITSMMacOS

About the role

Key responsibilities & impact

Act as an escalation point for complex or persistent end-user issues across multiple environments
Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms
Troubleshoot advanced identity, access, and security issues within Microsoft 365 and related ecosystems
Maintain detailed ticket documentation and timely communication with end users
Lead or assist in deployment of new end-user technologies and projects
Manage and support endpoint deployments using Microsoft Intune across Windows, iOS, macOS, and Android
Foster collaboration within the support team and partner with higher-level engineers and other departments
Participate in change control for system updates, patching, and rollouts
Evaluate and implement management policies in Microsoft Endpoint Manager and Azure AD frameworks
Improve documentation, tools, workflows, and support procedures
Automate endpoint configuration, patching, and compliance reporting using PowerShell and Intune scripting
Maintain device provisioning workflow documentation, including Autopilot enrollment and policy assignment
Participate in technical development and internal training

Requirements

What you’ll need

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2–3+ years of experience providing end-user or desktop support, preferably within an MSP environment
Strong troubleshooting skills for Windows and macOS, Microsoft 365, and endpoint management tools
Strong customer service mindset with excellent written and verbal communication skills
Ability to manage multiple priorities effectively
Experience with ITSM tools, remote management, and automation platforms
Knowledge of Microsoft Intune (Endpoint Manager), Azure AD, Conditional Access, Autopilot, and BitLocker configuration and troubleshooting
Proficiency in Windows 10/11 modern management, including hybrid-join and co-management scenarios
Experience with device compliance policies, configuration profiles, and reporting in Intune
Solid understanding of security, patching, and compliance best practices

Benefits

Comp & perks

Equal Opportunity Employer committed to diversity and inclusion
Investments in employees and systems
Best Place to Work recognition
Ongoing technical and professional development
Internal training sessions
Personal growth and future opportunities