Aqueduct Technologies, Inc.

Support Engineer

• Act as a senior escalation point for complex or persistent end-user issues across multiple environments
• Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms
• Troubleshoot advanced identity, access, and security issues within Microsoft 365 and related ecosystems
• Maintain detailed ticket documentation and timely communication with end users
• Lead or assist in deploying new end-user technologies and projects
• Manage and support modern endpoint deployments using Microsoft Intune across Windows, iOS, macOS, and Android
• Mentor junior and staff-level engineers through shadowing, knowledge sharing, and skill development
• Foster collaboration within the support team and partner with higher-level engineers and other departments
• Participate in and lead change control processes for system updates, patching, and rollouts
• Evaluate and implement modern management policies using Microsoft Endpoint Manager and Azure AD frameworks
• Identify improvements in documentation, tools, and workflows
• Contribute to automation of endpoint configuration, patching, and compliance reporting using PowerShell and Intune scripting
• Maintain documentation for device provisioning workflows, including Autopilot enrollment and policy assignment
• Refine support procedures and best practices
• Participate in or lead internal training sessions for end-user technologies and support tools

Senior End User Support Engineer

• Act as an escalation point for complex or persistent end-user issues across multiple environments
• Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms
• Troubleshoot advanced identity, access, and security issues within Microsoft 365 and related ecosystems
• Maintain detailed ticket documentation and timely communication with end users
• Lead or assist in deployment of new end-user technologies and projects
• Manage and support endpoint deployments using Microsoft Intune across Windows, iOS, macOS, and Android
• Foster collaboration within the support team and partner with higher-level engineers and other departments
• Participate in change control for system updates, patching, and rollouts
• Evaluate and implement management policies in Microsoft Endpoint Manager and Azure AD frameworks
• Improve documentation, tools, workflows, and support procedures
• Automate endpoint configuration, patching, and compliance reporting using PowerShell and Intune scripting
• Maintain device provisioning workflow documentation, including Autopilot enrollment and policy assignment
• Participate in technical development and internal training

End User Support Engineer

Accountant

• Support accounts payable and accounts receivable activities by reviewing transactions, processing invoices, maintaining accurate records, and researching questions
• Assist with balance sheet reconciliations and investigate and resolve discrepancies
• Contribute to month-end close by preparing supporting schedules, validating financial data, meeting deadlines, and escalating issues
• Maintain financial documentation and ensure transactions are complete, accurate, and aligned with company policies and accounting standards
• Partner with Finance, Sales Operations, Services, and other teams to gather information and resolve questions
• Assist with reporting, audit support, process documentation, and special projects
• Identify recurring errors, manual steps, or unclear handoffs and recommend process improvements
• Learn core accounting processes and the operation of an IT services business
• Progressively take ownership of reconciliations, close activities, reporting, systems, and finance process improvement

Senior End User Support Engineer

End User Support Engineer

Junior Staff Accountant