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Senior Manager, IT Systems – Operations
Aravo Solutions - Integrated Risk & Resilience. Execute and operationalize Aravo's IT roadmap, translating strategic priorities into actionable projects, initiatives, and operational improvements .
Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Execute and operationalize Aravo's IT roadmap, translating strategic priorities into actionable projects, initiatives, and operational improvements
- Lead, develop, and mentor a small, high-impact IT team
- Establish and track SLAs, KPIs, and user satisfaction metrics
- Drive tool standardization, rationalization, and technology portfolio optimization
- Partner on budgeting, forecasting, resource planning, and cost optimization
- Establish IT operating standards, processes, and governance
- Manage core internal systems, including license management
- Ensure reliable onboarding, offboarding, and lifecycle management
- Maintain availability, performance, and reliability of internal systems
- Support hybrid/remote workforce across multiple locations through endpoint, identity, and access strategies
- Automate onboarding, offboarding, access provisioning, device provisioning, and repetitive IT processes
- Integrate HR, identity, SaaS, endpoint, and ITSM platforms
- Establish processes and controls for AI-enabled IT tools
- Partner with Security and Engineering on compliance, audits, security policies, evidence collection, and vendor reviews
- Own IT support and improve responsiveness, quality, scalability, documentation, self-service, and employee experience
- Manage SaaS applications, licensing, IT assets, vendor contracts, and third-party relationships
- Evaluate and consolidate vendors to optimize cost, security, functionality, and employee experience
Requirements
What you’ll need- 5+ years of experience in IT, with 3+ years in a management or technical leadership role
- Strong hands-on experience with modern IT stack, including AI tools
- Experience automating user onboarding and offboarding with auditability and traceability
- Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2
- Support FedRamp related activities and compliance
- Proven ability to operate both strategically and hands-on
- Strong project management and cross-functional collaboration skills
- Experience in a SaaS or cloud-first company (80–500 employees ideal)
- Experience scaling IT processes in a high-growth environment
- Familiarity with zero trust security principles
- Exposure to customer-facing security or audit requirements
- Hands-on leadership with a “roll up your sleeves” mindset
- Strong operational discipline and attention to detail
- Ability to prioritize effectively in a lean environment
- Clear communication with both technical and non-technical stakeholders
- Customer-first mindset
Benefits
Comp & perks- 100% Employer Paid Medical Insurance options for the Employee and Family
- Paid Maternity and Paternity Leave
- Life and AD&D Insurance
- Long-Term Disability Insurance
- 401K with Company Matching
- Equity Participation
- 4 Weeks of Vacation
- Fully Stocked Kitchens
- Company-Sponsored Charitable Day of Giving Events
- Opportunities for professional development
- Competitive compensation and benefits packages