Aravo Solutions - Integrated Risk & Resilience

IT Support

• Execute and operationalize Aravo's IT roadmap, translating strategic priorities into actionable projects, initiatives, and operational improvements
• Lead, develop, and mentor a small, high-impact IT team
• Establish and track SLAs, KPIs, and user satisfaction metrics
• Drive tool standardization, rationalization, and technology portfolio optimization
• Partner on budgeting, forecasting, resource planning, and cost optimization
• Establish IT operating standards, processes, and governance
• Manage core internal systems, including license management
• Ensure reliable onboarding, offboarding, and lifecycle management
• Maintain availability, performance, and reliability of internal systems
• Support hybrid/remote workforce across multiple locations through endpoint, identity, and access strategies
• Automate onboarding, offboarding, access provisioning, device provisioning, and repetitive IT processes
• Integrate HR, identity, SaaS, endpoint, and ITSM platforms
• Establish processes and controls for AI-enabled IT tools
• Partner with Security and Engineering on compliance, audits, security policies, evidence collection, and vendor reviews
• Own IT support and improve responsiveness, quality, scalability, documentation, self-service, and employee experience
• Manage SaaS applications, licensing, IT assets, vendor contracts, and third-party relationships
• Evaluate and consolidate vendors to optimize cost, security, functionality, and employee experience

Senior Manager, IT Systems – Operations

Account Manager

• Own commercial responsibility for a portfolio of strategic Global 2000 customer accounts, focusing on Federal and Aerospace & Defense organizations
• Drive expansion revenue through upsell, cross-sell, and increased adoption
• Develop and execute strategic account plans aligned to customer business priorities and Fed/A&D requirements
• Build and maintain executive-level customer relationships across government, defense, aerospace, and highly regulated organizations
• Expand relationships across departments, business units, and geographies
• Navigate complex Federal and A&D procurement, contracting, compliance, and security environments
• Partner with Customer Success, Product, and Services teams
• Lead complex deal cycles including pricing, renewals, and negotiations
• Deliver executive presentations and business reviews
• Track account performance, pipeline, and forecasts
• Stay current on industry trends, competitive landscape, and evolving Federal/A&D requirements
• Travel up to 25% or more as needed

Strategic Account Manager – Federal/A&D SaaS

Full-stack Engineer

• Collaborate closely with Product Management to translate complex business and technical concepts into actionable deliverables for a multi-tenant, cloud-native AI platform
• Design and extend tooling that maps AI outputs onto structured, customer-specific data models
• Build and evolve RAG pipelines for document parsing and question answering
• Develop and maintain multiple agent types, including authentication, error handling, and observability
• Design for scale, supporting high availability, multi-tenancy, and rapid growth
• Deploy and operate ML models on GPU infrastructure in production
• Ensure integrations meet security, compliance, and performance requirements
• Provide technical leadership through design reviews, code reviews, and mentorship of other engineers
• Work closely with Product Management, DevOps, and other engineering teams to align technical decisions with business goals
• Deliver progressively more capable and high-performing AI/agent functionality

Senior Software Engineer – SaaS, AI

Solutions Engineer

• Assist in implementation and delivery of assigned projects
• Design third-party risk management systems for enterprise clients
• Work with clients to discern detailed actionable requirements
• Assist with effort estimates and oversee project teams
• Administer client design workshops
• Translate client requirements into detailed Aravo configuration requirements
• Perform advanced Aravo solution configuration
• Answer project team design and configuration questions
• Perform advanced problem solving and troubleshooting
• Document design and configuration best practices
• Advise client configuration teams, provide best practices, educate, and troubleshoot issues
• Provide feedback on internal processes and future services configuration builds
• Update project leads on deliverable status versus schedule
• Identify out-of-scope functionality and raise scope-creep concerns
• Work independently and autonomously with limited oversight
• Develop effort estimates for future client work
• Use project templates and tools effectively

Senior Manager, IT Systems – Operations

Strategic Account Manager – Federal/A&D SaaS

Senior Software Engineer – SaaS, AI

Solution Architect, SaaS Implementation