BIA Customer Service Agent – Personal Lines

Arbella Insurance Group

. Act as the agency representative to clients, fellow professionals, the public, and the general business community .

Posted 9/15/2026full-timeNorwood • Massachusetts • United StatesMid-LevelSenior💰 $57,500 - $64,350 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Personal Lines Insurance, providing counsel on insurance needs and coverages while maintaining strong customer service and sales skills. Capable of effectively communicating with clients and managing underwriting and marketing renewal processes.

Highest-signal resume keywords

Personal Lines Insurance ExperienceMassachusetts Property & Casualty Insurance LicenseCustomer Service SkillsSales SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationSelf-StarterTeam Player

Certifications & Qualifications

Massachusetts Property & Casualty Insurance License

Industry Keywords

Insurance CoverageRisk ExposureUnderwriting Renewal ReviewMarketing Renewal ReviewClaim Reporting

About the role

Key responsibilities & impact

Act as the agency representative to clients, fellow professionals, the public, and the general business community
Provide counsel and advice on new and/or additional insurance needs
Explain insurance coverages and types of policies
Identify risk exposures and qualify potential prospects
Maintain an underwriting renewal review process for policyholders
Maintain a marketing renewal review program for policyholders
Act as the first line of contact for reporting and assigning claim information for designated policyholders
Resolve general customer inquiries

Requirements

What you’ll need

Experience with Personal Lines insurance is a plus
Massachusetts Property & Casualty insurance license is strongly encouraged, but not required; training and support are offered to obtain the license
Customer Service and Sales skills are required
Excellent interpersonal, oral, and written communication skills
Self-starter able to work independently and as a team player
Ability to work 37.5 hours per week

Benefits

Comp & perks

Competitive salaries
Bonus above commission
Excellent benefits
Great training and development programs
Medical insurance
Dental insurance
401(k) and retirement plans
Commission and incentive opportunity
Profit share bonus program
Wellness programs
Career development
Flexible schedules
Training and support to obtain a Massachusetts Property & Casualty insurance license