Arbella Insurance Group

Manager

• Develop and execute state-specific strategies and operating plans to achieve growth, profitability, retention, and market share objectives
• Monitor assigned state performance, identify opportunities and risks, and recommend strategic actions
• Evaluate rate needs, pricing indications, competitor activity, loss trends, regulatory considerations, and financial impacts
• Analyze products, pricing, and profitability to develop and implement pricing strategies
• Build product strategies supporting pricing and non-pricing decisions, product enhancements, coverages, forms, underwriting rules, rating variables, discounts, surcharges, and eligibility guidelines
• Partner with senior management to define product requirements, implement changes, and introduce products to the marketplace
• Manage Department of Insurance filings, filing strategies, documentation, objection responses, timelines, and regulator relationships
• Ensure product changes comply with laws and regulations and maintain accurate documentation
• Develop and maintain state-level business plans, forecasts, and strategic proposals
• Monitor premium and expense performance, identify trends and variances, and recommend actions for profitable growth
• Analyze internal and external data and translate findings into actionable recommendations
• Partner with data analysts to identify reports, dashboards, and performance monitoring tools
• Monitor market conditions, competitor actions, regulatory developments, and economic conditions
• Conduct competitive analyses and market assessments and identify implications for product strategy
• Collaborate with Underwriting, Operations, IT, Sales & Marketing, Claims, Finance, Legal, and Actuarial to implement state actions, product changes, communications, and process improvements
• Build credibility, drive alignment, and influence state, pricing, filing, and product priorities across departments

State Manager – Personal Lines

Claim Specialist

• Advocate for customers who have recently experienced a loss
• Talk directly with customers about their claims
• Inspect damage
• Investigate documentation and accurately record each detail
• Check claim case facts thoroughly
• Determine coverage, liability and reserves
• Accurately report on each settlement
• Negotiate settlements with individuals, attorneys and other insurance carriers
• Prepare and maintain well-written files
• Keep teams up-to-date on current claims
• Complete training on insurance processes for candidates new to insurance

Claim Service Specialist

General

• Complete all case activities promptly while maximizing customer service and minimizing net loss payout
• Contact insureds, claimants, and witnesses in person, by telephone, or in writing
• Input and retrieve information using the automated claims system
• Request checks, form letters, and correspondence through the automated claims system
• Evaluate case facts to determine coverage, liability, and reserves
• Report on settlements and maintain a reminder system
• Negotiate settlements with individuals, attorneys, and other insurance carriers with guidance
• Keep management informed of activities and problems within the assigned area of responsibility
• Pursue subrogation and arrange salvage to maximize recovery
• Provide claim status information to interested parties and local agents
• Maintain claim files and document claim activities according to established procedures
• Manage and track claims referred to Subrogation counsel
• Navigate and manage E-Subro Hub daily
• Prepare written contentions for arbitration filings when liability and damages are disputed
• Perform other related duties as required or requested

Claims Service Specialist I

Customer Support

• Act as the agency representative to clients, fellow professionals, the public, and the general business community
• Provide counsel and advice on new and/or additional insurance needs
• Explain insurance coverages and types of policies
• Identify risk exposures and qualify potential prospects
• Maintain an underwriting renewal review process for policyholders
• Maintain a marketing renewal review program for policyholders
• Act as the first line of contact for reporting and assigning claim information for designated policyholders
• Resolve general customer inquiries

State Manager – Personal Lines

Claim Service Specialist

Claims Service Specialist I

BIA Customer Service Agent – Personal Lines