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BIA Customer Service Agent – Personal Lines
Arbella Insurance Group. Act as the agency representative to clients, fellow professionals, the public and the general business community .
Posted 10/16/2026full-timeFairfield • Connecticut • United StatesMid-LevelSenior💰 $57,500 - $64,350 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Personal Lines of Insurance, providing counsel on coverage options and risk exposures while maintaining strong customer service and sales capabilities. Possesses excellent communication skills to effectively engage with clients and colleagues.
Highest-signal resume keywords
Connecticut Property & Casualty Insurance LicensePersonal Lines of Insurance ExperienceCustomer Service SkillsSales SkillsInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Oral Communication SkillsExcellent Written Communication SkillsSelf-StarterTeam Player
Certifications & Qualifications
Connecticut Property & Casualty Insurance License
Industry Keywords
Insurance NeedsRisk ExposuresUnderwriting Renewal ReviewMarketing Renewal ReviewClaim ReportingPolicyholders
About the role
Key responsibilities & impact- Act as the agency representative to clients, fellow professionals, the public and the general business community
- Provide counsel and advice on new and additional insurance needs
- Explain coverages and types of policies
- Identify risk exposures and qualify potential prospects
- Maintain an underwriting renewal review process
- Maintain a marketing renewal review program for all policyholders
- Act as the first line of contact in reporting and assigning claim information for designated policyholders
- Resolve general customer inquiries
Requirements
What you’ll need- Experience with Personal lines of Insurance is a plus
- Connecticut Property & Casualty insurance license is required
- Customer Service and some Sales skills are a must
- Excellent interpersonal, oral and written communication skills
- Self-starter able to work independently and as a team player
Benefits
Comp & perks- Competitive salary
- Bonus above commission
- Excellent benefits
- Great training and development programs
- Competitive salary plus commission and incentive opportunity
- Medical insurance
- Dental insurance
- 401k plan
- Retirement plans
- Vision insurance
- Career development
- Flexible schedules
- Wellness programs