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Claim Service Specialist
Arbella Insurance Group. Advocate for customers who have recently experienced a loss .
Posted 9/17/2026full-timeBridgewater • Massachusetts • United StatesMid-LevelSenior💰 $49,010 - $51,008 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer advocacy and claims management, with a strong focus on effective communication, attention to detail, and negotiation skills. Proficient in investigating claims and maintaining organized documentation to ensure accurate reporting and customer satisfaction.
Highest-signal resume keywords
Claims ManagementCustomer AdvocacyNegotiation SkillsAttention to DetailEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationDocumentation AccuracySettlement ReportingCoverage DeterminationLiability Assessment
Soft Skills
Customer Service ExcellenceTime ManagementOrganizational SkillsDiplomatic CommunicationPassion for Helping Others
Industry Keywords
Insurance ProcessesClaims ProcessingCustomer Service Experience
About the role
Key responsibilities & impact- Advocate for customers who have recently experienced a loss
- Talk directly with customers about their claims
- Inspect damage
- Investigate documentation and accurately record each detail
- Check claim case facts thoroughly
- Determine coverage, liability and reserves
- Accurately report on each settlement
- Negotiate settlements with individuals, attorneys and other insurance carriers
- Prepare and maintain well-written files
- Keep teams up-to-date on current claims
- Complete training on insurance processes for candidates new to insurance
Requirements
What you’ll need- Commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
- Highly effective time management skills
- Strong attention to detail, accuracy, fairness and impeccable organization
- Passion for helping others
- Some customer service work experience preferred
Benefits
Comp & perks- Great work environment
- Work/life balance
- Flexible work arrangements
- Competitive salaries and benefits packages
- Company nurse
- Nutritional counseling
- Mental health resources
- Tuition assistance programs
- Opportunities to participate in the Arbella Activities Committee and Diversity and Inclusion Council
- Volunteer opportunities and employee-led community efforts
- Arbella Insurance Foundation involvement
- Robust training, mentorship, and professional/personal development programs
- Professional and personal growth opportunities
- Hybrid work arrangement
- Work from home flexibility up to 2 days per week once fully trained and performing successfully
- Medical insurance
- Dental insurance
- Vision insurance
- 401k plan
- Career development
- Flexible schedules
- High levels of performance will be recognized and rewarded