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Claims Service Specialist I
Arbella Insurance Group. Complete all case activities promptly while maximizing customer service and minimizing net loss payout .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing claims processes, including evaluating coverage, liability, and reserves, while providing exceptional customer service and maintaining detailed documentation. Proficient in utilizing automated claims systems and negotiating settlements effectively.
Highest-signal resume keywords
Claims ManagementNegotiation SkillsAutomated Claims SystemsE-Subro Hub NavigationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationSettlement NegotiationDocumentation ManagementSubrogation ManagementArbitration Preparation
Soft Skills
Organizational SkillsAttention to DetailCommunication SkillsCollaboration Skills
Tools & Technologies
Automated Claims SystemE-Subro Hub
Industry Keywords
Insurance ClaimsLiability AssessmentCoverage EvaluationCustomer InteractionClaim Status Reporting
About the role
Key responsibilities & impact- Complete all case activities promptly while maximizing customer service and minimizing net loss payout
- Contact insureds, claimants, and witnesses in person, by telephone, or in writing
- Input and retrieve information using the automated claims system
- Request checks, form letters, and correspondence through the automated claims system
- Evaluate case facts to determine coverage, liability, and reserves
- Report on settlements and maintain a reminder system
- Negotiate settlements with individuals, attorneys, and other insurance carriers with guidance
- Keep management informed of activities and problems within the assigned area of responsibility
- Pursue subrogation and arrange salvage to maximize recovery
- Provide claim status information to interested parties and local agents
- Maintain claim files and document claim activities according to established procedures
- Manage and track claims referred to Subrogation counsel
- Navigate and manage E-Subro Hub daily
- Prepare written contentions for arbitration filings when liability and damages are disputed
- Perform other related duties as required or requested
Requirements
What you’ll need- 1+ years of general office and/or retail and service industry experience
- Strong organizational skills and attention to detail
- Excellent customer service, communication and collaboration skills
- Successfully complete all required in-house training
- Ability to work with automated claims systems
- Ability to evaluate coverage, liability, and reserves
- Ability to negotiate settlements within granted settlement authority
- Ability to manage claims referred to Subrogation counsel
- Ability to navigate and manage E-Subro Hub
- Ability to prepare written contentions for arbitration filings
Benefits
Comp & perks- Flexible work arrangements
- Competitive salaries and benefits packages
- Company nurse
- Nutritional counseling
- Mental health resources
- Tuition assistance programs
- Volunteer opportunities
- Robust training, mentorship, and professional/personal development programs
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Career development
- Flexible schedules
- Wellness programs