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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and campaign coordination within the healthcare sector, with a focus on translating business and clinical requirements into actionable specifications. Proficient in managing timelines, stakeholder communication, and compliance standards while ensuring successful campaign execution.
Highest-signal resume keywords
Project ManagementRequirements SpecificationHealthcare ExperienceTechnical FluencyChange Control Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementRequirements SpecificationCampaign PlanningData Flow AssessmentMetrics Tracking
Soft Skills
Clear Written CommunicationCalm JudgmentCollaboration
Tools & Technologies
JiraLinearAsanaSmartsheet
Certifications & Qualifications
PMPCSM
Industry Keywords
HEDISStarsHIPAAPHIPatient Outreach
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own the master campaign calendar across all customers, including launch dates, outreach waves, refresh cycles, pauses, and end dates
- Plan around healthcare deadlines including HEDIS and Star measurement year end, flu campaigns, Medicare marketing windows, and customer reporting cycles
- Identify capacity conflicts, dependencies, and timeline risks and lead tradeoff discussions
- Run launch readiness reviews to ensure inputs, approvals, and QA signoff are complete
- Run campaign intake with customers and internal teams
- Capture campaign goals, target populations, measures, outreach rules, escalation paths, scheduling logic, and success metrics
- Translate business and clinical requirements into clear specifications for engineering and deployment
- Maintain a single source of truth for campaign requirements, versions, and approvals
- Manage change control for live campaigns, including impact assessment, signoffs, and release scheduling
- Coordinate customer data files, script and clinical review, compliance approval, configuration, QA, and go-live
- Serve as the main contact for campaign timelines on customer projects and provide concise, accurate status updates
- Work with QA and engineering after launch to incorporate live issues into requirements and processes
- Build and maintain intake forms, requirements specifications, readiness checklists, and launch runbooks
- Track delivery metrics such as on-time launch rate, intake-to-launch cycle time, and change volume
- Improve campaign planning processes and help mature calendar and campaign configuration tools
Requirements
What you’ll need- 3 to 6 years in project or program management, implementation, or technical operations on a software platform with live customer deployments
- Proven record of running several concurrent projects with fixed external deadlines
- Strong requirements discipline and ability to turn vague customer requests into precise specifications
- Comfort working closely with engineers
- Technical fluency to read configuration, understand data flows, and assess change complexity
- Clear written communication and careful documentation habits
- Calm judgment when prioritization involves conflicting timelines, customers, and internal teams
- Healthcare experience, especially payer quality programs (HEDIS, Stars) or provider patient access and scheduling (preferred)
- Experience with patient or member outreach, contact center, or voice AI platforms (preferred)
- Familiarity with HIPAA, PHI handling, and compliance review of member communications (preferred)
- Experience with Jira, Linear, Asana, or Smartsheet and building lightweight workflows (preferred)
- PMP, CSM, or similar certification (preferred)
Benefits
Comp & perks- Meaningful equity
- Generous paid time off (PTO)
- Comprehensive health, vision, and dental insurance for you and your family
- Life and disability insurance
- Simple IRA matching
- Professional development budget for conferences, courses, and certifications
- Wellness programs supporting physical and mental health