Customer Education Specialist – 12 Month FTC

Arbor Education

. Deliver online and in-person training .

Posted 10/13/2026contractRemote • United KingdomMid-LevelSenior💰 £32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering training and consultancy services within the education sector, with a strong focus on Arbor Management Information Systems and effective communication to diverse audiences. Maintains up-to-date knowledge of product features and best practices while fostering a positive learning environment.

Highest-signal resume keywords

Arbor Management Information SystemsTraining DeliveryEducation Sector ExperiencePresentation SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DesignManaged Services DeliverySchool Year SetupsAssessment ManagementCustom Reporting

Soft Skills

Positive AttitudeProblem-SolvingInspirationAdaptabilityHumor

Certifications & Qualifications

Driving Licence

Industry Keywords

Education SectorSchool TerminologyLegislative ChangesUser TrainingClient Engagement

About the role

Key responsibilities & impact

Deliver online and in-person training
Design and deliver services to schools, multi-academy trusts, and partners
Pitch training and consultancy appropriately and deliver it concisely to a range of users
Help users become confident in required areas of Arbor MIS
Maintain in-depth knowledge of Arbor functionality, features, and best practices
Deliver managed services including new school year setups, assessments, behaviour, and custom reports
Keep up to date with product updates, legislative changes, and new processes
Own and maintain relevant training materials
Self-reflect and provide internal feedback on sessions and outstanding actions
Travel regularly to national client sites and Arbor offices as needed

Requirements

What you’ll need

Driving licence required
Relevant background in the education sector
Familiarity with school terminology and processes
Ability to understand and articulate technology to technical and non-technical users
Excellent presentation and communication skills
Positive approach to learning new things, troubleshooting issues, and providing solutions
Experience with Arbor or other Management Information Systems desirable
Friendly, eager to get stuck in, and willing to help
Good sense of humour and ability to inspire others

Benefits

Comp & perks

Dedicated wellbeing team and initiatives including mindfulness, lunch n learns, manager training, and mental health first aid training
32 days holiday plus Bank Holidays
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit via AIG Smart Health, including 24/7 virtual GP service, mental health support, counselling, and personalised health checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay)
5 free return to work maternity coaching sessions
Access to Calm and Bippit financial wellbeing coaching
Flexible working
Social committees and team, office, and company-wide events
Dedicated professional development training budget, including CPD courses, upskilling resources, and professional memberships
One paid volunteer day each year
Referral voucher valued up to £200