Arbor Education

Payroll

• Manage a portfolio of customers' monthly payroll operations from start to finish
• Ensure all staff are paid correctly and within specified deadlines
• Update the payroll system with current pay scales, pension rates, NI rates, and tax thresholds
• Calculate pay adjustments, including holiday pay for leavers and statutory payments (maternity, paternity, etc.)
• Ensure accurate payments and reporting to external stakeholders, including HMRC
• Maintain strict compliance with GDPR and ISO27001 data protection standards

Payroll Officer

Operations

• Own Arbor’s operational backbone across its suite of applications
• Bring Site Reliability Engineering, Security Engineering, and Developer Experience under single accountable leadership
• Own availability commitments and be accountable for the 99.9% availability SLA
• Define, publish, and govern SLO and error-budget frameworks
• Lead observability, capacity planning, performance engineering, resilience testing, and toil reduction
• Report availability, latency, and error-budget consumption to product teams, R&D leadership, executives, and relevant boards or customers
• Drive systemic reliability improvements and resolve recurring causes, single points of failure, and architectural weaknesses
• Define and operate vulnerability management across application code, dependencies, containers, and infrastructure
• Build vulnerability reporting and dashboards and drive remediation backlog burn-down against SLAs
• Embed security into engineering workflows through automated scanning, secure-by-default platform patterns, dependency hygiene, and team enablement
• Partner with security leadership and the CISO on security posture, roadmap, compliance obligations, and audit evidence
• Lead the move to “build it, run it,” giving product engineering teams production ownership including on-call, alerting, and operational health
• Lead delivery of the internal developer platform, golden paths, self-service tooling, CI/CD, and environment provisioning
• Run the platform as a product with internal customers, service levels, adoption metrics, feedback loops, and an impact-focused roadmap
• Own engineering productivity metrics including deployment frequency, lead time for change, change failure rate, and time to restore

Payroll Officer

Director of Platform Operations