Digital Onboarding Specialist – FTC

Arbor Education

. Manage onboarding projects for schools transitioning to Arbor's services .

Posted 10/17/2026contractLeeds • United KingdomMid-LevelSenior💰 £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and customer support, with a strong focus on onboarding processes and data migration. Capable of creating training materials and leading collaborative meetings to ensure project success.

Highest-signal resume keywords

Project ManagementData MigrationCommunication SkillsExcel/Google Sheets ProficiencyCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InterpretationOnboarding ManagementProject Change ManagementResource CreationReport Generation

Soft Skills

Detail-OrientedOrganizational SkillsProactive ApproachProblem-Solving OrientationAdaptability

Tools & Technologies

Microsoft PlatformsMac OSData Cleansing Software

Industry Keywords

Onboarding ProjectsImplementation Team CollaborationClient SupportMeeting Facilitation

About the role

Key responsibilities & impact

Manage onboarding projects for schools transitioning to Arbor's services
Oversee data migration processes and ensure timely, efficient completion
Create and maintain onboarding resources, training materials and guides
Plan and lead meetings with internal teams and schools to align goals and expectations
Address inquiries and provide support throughout onboarding
Identify potential risks and manage project changes
Serve as a knowledgeable point of contact for schools regarding Arbor’s offerings
Collaborate with the Implementation team to achieve project success
Use software tools for data cleansing and report generation

Requirements

What you’ll need

Experience in project management, customer support, or administration is preferred
Strong ability to work collaboratively and demonstrate a proactive approach
Excellent communication skills, including simplifying complex information
Detail-oriented and highly organised, with ability to manage multiple projects
Adequate understanding of data interpretation
Adaptable and capable of working in a fast-paced, dynamic environment
Problem-solving orientation focused on effective results
Proficiency in Microsoft and Mac OS platforms
Advanced skills in Excel/Google Sheets
Willingness to travel to client sites as required
Visa sponsorship is unavailable

Benefits

Comp & perks

A dedicated wellbeing team championing mindfulness, lunch n learns, manager training, mental health first aid training and more
32 days holiday plus Bank Holidays
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit with 24/7 virtual GP service, mental health support, counselling, and personalised health checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay)
5 free return to work maternity coaching sessions
Access to Calm and Bippit financial wellbeing coaching
Flexible working
Social committees and team, office and company-wide events
Dedicated professional development training budget, including CPD courses, upskilling resources and professional memberships
One paid volunteer day each year
Dog-friendly offices
Referral voucher valued up to £200