Project Coordinator – FTC

Arbor Education

. Manage onboarding projects with schools moving to a Key Group MIS .

Posted 11/7/2026contractLeeds • United KingdomMid-LevelSenior💰 £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing onboarding projects and data migration while ensuring customer priorities are met. Proficient in using software systems for data cleansing and reporting, with strong organizational skills to handle multiple projects effectively.

Highest-signal resume keywords

Onboarding Project ManagementData MigrationCustomer CommunicationMicrosoft ExcelGoogle Sheets

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CleansingProject AdministrationRisk ManagementChange ManagementSolution Development

Soft Skills

Team PlayerAttention to DetailEffective CommunicationAdaptabilityProblem Solving

Tools & Technologies

Microsoft PlatformsMac OSArbor Training HubHelp Centre

Industry Keywords

Customer SupportOnboarding SpecialistSLA ManagementClient ReportingEntrepreneurial Culture

About the role

Key responsibilities & impact

Manage onboarding projects with schools moving to a Key Group MIS
Manage data migration and ensure schools complete tasks by key dates
Create and maintain onboarding resources in the Arbor Training Hub and Help Centre
Prepare, plan, and lead internal and external calls and meetings
Ensure customer priorities are met and disseminate information to relevant teams
Manage onboarding questions and queries while meeting SLA and quality targets
Manage risk, change, and escalations
Serve as an onboarding specialist and point of contact for customers
Plan risk mitigation and provide solutions
Support the Digital Onboarding Team Lead with project success and customer outcomes
Support Programme teams with project administration
Use company software systems to cleanse data and generate accurate client reports

Requirements

What you’ll need

Experience working in a project, customer support, admin, or software background desirable
Ability to work as a team player and willingness to get stuck in
Effective customer communication and ability to understand needs, communicate instructions clearly, and simplify complex technical information
Strong organisation and attention to detail, with ability to prioritise workload across multiple projects
Ability to interpret data to understand schools’ needs and develop school insights
Ability to work effectively in an entrepreneurial, fast-paced, results-oriented culture and adapt to changing scenarios
Ability to find solutions that deliver outcomes
Proficient in Microsoft and Mac OS platforms
Able to use Excel and Google Sheets to a high standard
Willingness to travel to client sites

Benefits

Comp & perks

A dedicated wellbeing team championing mindfulness, lunch n learns, manager training, mental health first aid training and more
32 days holiday plus Bank Holidays, including 25 days annual leave and 7 extra company-wide days
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit through AIG Smart Health, including 24/7 virtual GP service, mental health support, counselling, and personalised health checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay)
5 free return-to-work maternity coaching sessions
Access to Calm and Bippit financial wellbeing coaching
Flexible working
Social committees and team, office and company-wide events
Dedicated professional development training budget, including CPD courses, upskilling resources, and professional memberships
One paid volunteer day each year
Dog-friendly offices