Info Services Analyst II

Arbor Research Collaborative for Health

. Analyze business issues, define requirements, design applications, and recommend automated systems and protocols .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $69,300 - $110,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in requirements specification, quality assurance, and testing methodologies within software development projects. Proficient in utilizing tools for automated testing, data analysis, and workflow documentation while ensuring compliance with accessibility standards.

Highest-signal resume keywords

Requirements SpecificationQuality AssuranceAutomated Testing ToolsAgile Software DevelopmentSection 508 Accessibility Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Query WritingWorkflow DiagrammingTest Plan DevelopmentData AnalysisUser Acceptance Testing

Soft Skills

Analytical SkillsProblem-Solving SkillsAttention to DetailCustomer ServiceEffective Communication

Tools & Technologies

JIRAMicrosoft OfficeArborLinkCoreVisioLucidchart

Industry Keywords

Healthcare IndustryHealth ResearchAgile MethodologyWCAG 2.0WCAG 2.2

Tech Stack

Tools & technologies

SDLCSQL

About the role

Key responsibilities & impact

Analyze business issues, define requirements, design applications, and recommend automated systems and protocols
Determine operational objectives, gather information, and evaluate output requirements and formats
Work with end users to analyze, define, model, and document systems requirements
Construct workflow charts and diagrams, write specifications, and validate developers' wireframes
Develop organizational change management frameworks and conduct user acceptance testing
Create end-user documentation and deliver training
Review data collection instruments for standards, consistency, and best practices using ArborLinkCore
Improve data collection and user experience with data analysts and users
Define metrics and requirements for dashboards and reporting tools
Leverage AI such as Claude for business development and solutions under organizational guidance
Design and develop manual and automated tests
Develop, modify, and validate test plans and cases
Perform functional, application, regression, performance, and CI/CD release testing
Perform Section 508 accessibility testing with manual screen-reader verification against WCAG 2.0 Level AA and practicable WCAG 2.2 Level AA
Identify coding weaknesses and provide corrective feedback to developers
Maintain detailed test and results logs
Improve quality assurance processes across teams and projects
Triage, prioritize, reproduce, and track issues through resolution with project teams
Communicate testing status and deliverables throughout the software development life cycle

Requirements

What you’ll need

Bachelor's degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects
Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
Experience using issue tracking systems (e.g., JIRA) for prioritization and resolution of issues
Ability to elicit complex requirements from customers (e.g., study scientists and clinical monitors)
Ability to effectively prioritize, quickly determine critical elements from trivial, and eliminate roadblocks
Demonstrated experience documenting results of systematic, structured tests and processes
Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
Strong organizational, analytical, and problem-solving skills; attention to detail
Health research and/or healthcare industry background
Understanding of application object models and relational database concepts
Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Experience with automated testing tools and frameworks
Experience with Section 508 accessibility testing tools and WCAG success criteria
Experience with workflow diagramming and wireframing tools (e.g., Visio, Lucidchart, Figma)

Benefits

Comp & perks

Remote work arrangement
Minimal overnight travel, no more than 5%
Reasonable accommodation for applicants with disabilities