Account Services Specialist

Arc'teryx Equipment

. Own the end-to-end allocation and fulfillment process for top-tier wholesale accounts, maintaining accurate order prioritization and optimizing shipment timing and phasing .

Posted 10/27/2026full-timeNorth Vancouver • CanadaJuniorMid-Level💰 CA$62,000 - CA$77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in allocation and fulfillment processes, with a strong focus on optimizing shipment timing and managing inventory constraints. Proficient in data analysis and reporting to enhance decision-making and service level consistency across wholesale accounts.

Highest-signal resume keywords

Allocation Strategy ExecutionOrderbook ManagementData Analysis SkillsSAP or ERP System KnowledgeCross-Functional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AllocationWholesale OperationsOrderbook ManagementFill Rate OptimizationService Level OptimizationAttention to DetailExcel SkillsData AnalysisInventory ManagementProcess Improvement

Soft Skills

Clear CommunicationCollaborationProblem-SolvingStakeholder ManagementAdaptability

Tools & Technologies

SAPO9Blue YonderAnaplanOracle

Industry Keywords

Supply Chain ManagementOperations ManagementConsumer GoodsApparel IndustryWholesale Accounts

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Own the end-to-end allocation and fulfillment process for top-tier wholesale accounts, maintaining accurate order prioritization and optimizing shipment timing and phasing
Execute allocation strategy under constrained supply, balancing service level commitments with inventory availability and making clear prioritization decisions
Provide visibility into order status, risks, and delivery outlook to internal and external stakeholders
Partner closely with Wholesale Sales, key account buyers, and forecast analysts to align on delivery timing, manage account expectations, and navigate orderbook changes and trade-offs
Collaborate cross-functionally with Demand Planning, Supply Planning, and Commercial to proactively identify and resolve risks to key account fulfillment
Refine allocation rules and prioritization frameworks to improve service level consistency across the wholesale account base
Build account-level reporting and risk visibility tools that support faster, more informed fulfillment decisions
Contribute to process improvements that scale across the regional wholesale planning team

Requirements

What you’ll need

You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
You have 2-5+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role, preferably in the apparel or consumer goods industry
You have a solid understanding of orderbook management, including prebook, in-season, and replenishment order types
You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
You have experience managing large volumes of orders across multiple accounts with strong attention to detail
You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
You have worked knowledge of SAP or an equivalent Enterprise Resource Planning (ERP) system
You have experience with advanced planning tools such as o9, Blue Yonder, Anaplan, Oracle (preferred)
You communicate clearly and confidently with cross-functional partners, and can navigate account-level trade-offs and competing priorities
Candidates must be eligible to work in Canada

Benefits

Comp & perks

Extended health, dental, and vision coverage
Mental health support
Fertility benefits
Gender-affirming care
24/7 Employee Assistance Program (EAP)
RRSP matching
Eligibility for Arc'teryx Annual Incentive Plan
Access to Employee Stock Purchase program (ESPP) where applicable
Paid time off
Wellness time
No Wasted Day program (dedicated paid days to get outside & explore)
Parental leave top-up
Nesting period for new parents
Professional development opportunities
Arc'teryx Academies (outdoor skill-building events)
Employee Belonging Councils
Employee discounts
Pro Deals (exclusive discounted pricing on gear)