Retail Training and Communications Coordinator, Bilingual

Arc'teryx Equipment

. Support delivery of NAM Retail Training and Communications across the store network .

Posted 10/1/2026full-timeNorth Vancouver • CanadaJuniorMid-Level💰 CA$82,000 - CA$108,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project coordination and communication skills, with a focus on supporting retail training initiatives and improving operational processes. Proficient in managing timelines and logistics for training events while maintaining accurate data sets and fostering cross-functional collaboration.

Highest-signal resume keywords

Fluent In English And FrenchProject CoordinationRetail Environment ExperienceTraining Event PlanningProficient In Excel And PowerPoint

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationData ManagementTraining Program SupportProcess ImprovementTimeline Tracking

Soft Skills

Exceptional OrganizationInterpersonal SkillsCustomer-Service FocusedAdaptabilityAttention To Detail

Tools & Technologies

ExcelPowerPointWordSmartsheetAI ToolsZipline

Industry Keywords

Retail TrainingCommunicationsLearning EventsOperational EffectivenessBusiness Growth

About the role

Key responsibilities & impact

Support delivery of NAM Retail Training and Communications across the store network
Partner with Training & Communications Program Managers to gather information, track action items, and ensure project and program alignment
Support coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs
Coordinate NAM Retail Communications so stores receive clear, accurate, and timely information
Support planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination
Maintain accurate data sets for the NAM Retail Training & Communications team’s programs and initiatives
Partner with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders
Support development and improvement of processes for a high-growth organization
Support rollout of new retail programs, systems, and operating procedures
Identify opportunities to streamline processes and reduce operational complexity for stores
Partner on initiatives supporting business growth and evolving retail operating models
Contribute to continuous improvement projects that improve store experience and operational effectiveness

Requirements

What you’ll need

Fluent in English and French (spoken and written)
Degree or post-secondary education in business, communications, education, or a related field, or equivalent experience
2+ years of experience in coordination, communications, or project coordination
2+ years of experience working in a retail environment
Exceptional organization, with an eye for detail and accuracy
Open and approachable, with a customer-service focused mentality
Excellent interpersonal and communication skills, with demonstrated ability to build relationships across all levels of the organization
Ability to multi-task, meet deadlines, and manage priorities in a fast-paced environment
Strong project coordination skills and comfort tracking timelines, tasks, and deliverables
Experience planning or supporting learning events is a strong asset
Experience working within a communications or training function is a strong asset
Proficient in Excel, AI tools, PowerPoint, Word, and Smartsheet
Experience with Zipline or similar employee communication platforms is a strong asset
Highly flexible and adaptable when faced with ambiguity
Passion for getting outside and living

Benefits

Comp & perks

Extended health, dental, and vision coverage
Mental health support
Fertility benefits
Gender-affirming care
24/7 Employee Assistance Program (EAP)
RRSP matching
Eligibility for Arc'teryx Annual Incentive Plan
Access to Employee Stock Purchase program (ESPP) where applicable
Paid time off
Wellness time
No Wasted Day program (dedicated paid days to get outside & explore)
Parental leave top-up
Nesting period for new parents
Professional development opportunities
Arc'teryx Academies (outdoor skill-building events)
Employee Belonging Councils
Employee discounts
Pro Deals (exclusive discounted pricing on gear)