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Arc

Helpdesk Engineer

Arc

. Provide remote 1st line IT support to clients via phone and email .

Posted 9/21/2026full-timeBasildon • United KingdomMid-LevelSenior💰 £27,000 - £30,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing 1st line IT support, troubleshooting technical issues, and supporting users across Microsoft technologies. Proficient in maintaining IT documentation and delivering customer-facing support effectively.

Highest-signal resume keywords
1st Line Support ExperienceTroubleshooting SkillsMicrosoft Technologies ProficiencyNetworking KnowledgeCustomer-Facing Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingWindows 7/10/11Active DirectoryGroup PolicyOffice 365AzureIP AddressingDHCPDNSAntivirus Solutions
Soft Skills
Clear CommunicationOrganizational SkillsSelf-MotivationReliability
Tools & Technologies
Microsoft Office 365SophosMac Administration
Industry Keywords
IT SupportHelpdeskTechnical SupportCustomer Service

Tech Stack

Tools & technologies
AzureDNS

About the role

Key responsibilities & impact
  • Provide remote 1st line IT support to clients via phone and email
  • Diagnose and resolve technical issues, escalating where necessary
  • Support users across Microsoft technologies including Windows and Office 365
  • Maintain and update IT documentation and knowledge bases
  • Deliver customer-facing support via phone, email, and in person as required
  • Participate in an on-call rota providing 24-hour support

Requirements

What you’ll need
  • Previous experience in a 1st Line Support or Helpdesk role
  • Strong troubleshooting and problem-solving skills
  • Familiarity with Windows 7/10/11
  • Experience with Microsoft technologies including Active Directory, Group Policy, Office 365 (Exchange, OneDrive, SharePoint), and basic Azure
  • Basic networking knowledge (IP addressing, DHCP, DNS)
  • Experience with antivirus solutions (e.g. Sophos)
  • Clear and confident communication skills
  • Experience with Mac administration is desirable
  • Previous experience in a customer-facing IT support environment is desirable
  • Highly organised with the ability to prioritise daily workload
  • Self-motivated and reliable
  • All applicants must have the right to live and work in the UK
  • Sponsorship is not available

Benefits

Comp & perks
  • A dynamic and supportive working environment
  • Opportunities for career progression within the company
  • Ongoing training and professional development
  • Competitive salary
  • Reasonable adjustments for candidates with disabilities