Project Manager

• Coordinate customer and internal IT projects from handover through to closure
• Plan, schedule and coordinate projects to meet time, budget and scope requirements
• Set up and maintain projects in Autotask, including plans, tasks and budgeted hours
• Schedule engineers and coordinate suppliers, customers and internal teams
• Arrange kick-off meetings, pulse calls and project documentation
• Track progress, risks, issues and dependencies, escalating where needed
• Keep customers informed and manage expectations through regular updates
• Monitor time and cost and flag billing milestones to Finance
• Support Project Managers on larger and more complex projects
• Improve PMO processes, templates and ways of working
• Maintain accurate project records, reporting and PSA data

Project Coordinator

IT Support

• Provide remote 1st line IT support to clients via phone and email
• Diagnose and resolve technical issues, escalating where necessary
• Support users across Microsoft technologies including Windows and Office 365
• Maintain and update IT documentation and knowledge bases
• Deliver customer-facing support via phone, email, and in person as required
• Participate in an on-call rota providing 24-hour support

Arc

Project Coordinator

Helpdesk Engineer