Project Coordinator

Arc

. Coordinate customer and internal IT projects from handover through to closure .

Posted 10/2/2026full-timeBasildon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating IT projects, managing multiple priorities, and utilizing project management methodologies. Proficient in using Autotask and Microsoft 365 tools to track project progress and maintain accurate records.

Highest-signal resume keywords

IT Project CoordinationAutotask ProficiencyMicrosoft 365 ExpertiseProject Management MethodologiesMSP Services Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementChange ControlRAID LogsProject SchedulingBudget Management

Soft Skills

Customer CommunicationExpectation ManagementTeam CoordinationRisk Management

Tools & Technologies

Microsoft ProjectExcelMicrosoft TeamsSharePoint

Industry Keywords

MSPIT ServicesNetworksFirewallsWi-FiAzureServersEndpoints

Tech Stack

Tools & technologies

AzureFirewalls

About the role

Key responsibilities & impact

Coordinate customer and internal IT projects from handover through to closure
Plan, schedule and coordinate projects to meet time, budget and scope requirements
Set up and maintain projects in Autotask, including plans, tasks and budgeted hours
Schedule engineers and coordinate suppliers, customers and internal teams
Arrange kick-off meetings, pulse calls and project documentation
Track progress, risks, issues and dependencies, escalating where needed
Keep customers informed and manage expectations through regular updates
Monitor time and cost and flag billing milestones to Finance
Support Project Managers on larger and more complex projects
Improve PMO processes, templates and ways of working
Maintain accurate project records, reporting and PSA data

Requirements

What you’ll need

Experience coordinating IT projects, ideally in an MSP or IT services business
Ability to manage several projects and priorities at once
Good understanding of the project lifecycle, SOWs, change control and RAID logs
Confidence dealing with customers, suppliers and technical teams
Exposure to project management methodologies
Hands-on use of a PSA tool, ideally Autotask
Proficiency with Microsoft 365, Teams and SharePoint
Comfortable with Excel for tracking and simple reporting
Experience with Microsoft Project or a similar planning tool
Working understanding of MSP services including networks, firewalls, Wi-Fi, Microsoft 365, Azure, servers and endpoints
Right to live and work in the UK
Must be able to follow technical conversations; engineering experience is not required

Benefits

Comp & perks

Dynamic and supportive working environment
Opportunities for career progression within the company
Ongoing training and professional development
Competitive salary
Equal opportunity employer
Reasonable adjustments for candidates with disabilities