Client Services Advisor

Arch Capital Group Ltd.

. Answer client service and claims calls for travel, accident and health plans .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $48,000 - $68,931 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively managing customer inquiries and insurance sales. Proficient in problem-solving and multitasking within the travel, accident, and health insurance domains.

Highest-signal resume keywords

Customer Service ExperienceInsurance SalesLife/Health Insurance LicenseMicrosoft Office SuiteProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance SalesPolicy AdministrationClaims ProcessingCustomer Inquiry ResolutionTroubleshooting Technology

Soft Skills

Excellent Communication SkillsHigh Energy LevelInterpersonal SkillsFlexibilityAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Life/Health Insurance LicenseProperty/Casualty Insurance License

Industry Keywords

Travel InsuranceAccident InsuranceHealth InsuranceMedical InsuranceCustomer Service

About the role

Key responsibilities & impact

Answer client service and claims calls for travel, accident and health plans
Respond to general email inquiries and online chat conversations
Resolve complex call inquiries through appropriate resources
Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
Provide claim status updates to claimants
Provide troubleshooting for customer-facing technology
Complete additional projects and tasks as needed

Requirements

What you’ll need

Excellent written and oral communication skills
High energy level and strong interpersonal skills
Objective, ability to problem-solve and multi-task
Must be a self-starter, demonstrate flexibility and adaptability
Knowledge of Microsoft Outlook, Word and Excel
Bachelor’s or Associate’s degree preferred
Three years of customer service experience, preferably in the travel, accident and health or medical insurance fields
Life/Health and/or Property/Casualty insurance license or equivalent preferred

Benefits

Comp & perks

Multiple medical plans plus dental, vision and prescription drug coverage
Competitive 401k with generous matching
PTO beginning at 20 days per year
Up to 12 paid company holidays per year
2 paid days of Volunteer Time Off
Basic Life and AD&D Insurance
Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance
Tuition Reimbursement
Backup Child and Elder Care
Incentive eligible