Arch Capital Group Ltd.

Underwriter

• Provide service delivery for moderately complicated accounts for policy & endorsement issuance
• File documentation and set-up
• Review account information for entry into appropriate systems to ensure quality data reporting
• Order, prepare and/or update reports
• Perform policy rating and/or initial entry into rating model
• Process various underwriting transactions and requests
• Communicate with internal functions and brokers as key contact for assigned accounts
• Perform booking/invoicing
• Complete other duties and special projects as assigned

Underwriting Service Specialist

Client Services Representative

• Answer client service and claims calls for travel, accident and health plans
• Respond to general email inquiries and online chat conversations
• Resolve complex call inquiries through appropriate resources
• Determine appropriate product for customers, convert inquiries into insurance sales and enter them into policy administration system
• Provide claim status updates to claimants
• Provide troubleshooting for customer-facing technology
• Complete additional projects and tasks as needed

Client Services Advisor

Engineering Manager

• Define and execute the engineering strategy for engineering initiatives and shared services
• Facilitate Engineering Practice meetings with broad representation across teams, including Infrastructure and Security
• Champion engineering excellence and modern development practices across the organization
• Lead workgroups/guilds focused on key engineering topics with defined charters and deliverables
• Develop and maintain engineering policies and standards
• Create reusable libraries, templates, and frameworks to accelerate development across teams
• Lead the design and development of scalable, secure, high-performance cloud-native, API-first applications
• Oversee reference implementations and participate in tool evaluations
• Participate in architecture decisions and ensure alignment with enterprise standards and business objectives
• Drive adoption of DevOps, CI/CD, automated testing, and observability practices
• Foster innovation and continuous improvement within engineering teams
• Collaborate with product and business leaders on AI and emerging technology opportunities
• Champion AI-driven solutions and integrate GenAI capabilities into engineering workflows
• Establish engineering playbooks and best practices for full-stack development
• Build and mentor a team of Junior Engineers
• Promote knowledge sharing and cross-functional collaboration

VP, Head of Engineering Practice

Operations

• Report to the Team Lead or AVP Premium Audit
• Perform and coordinate processing of medium to complex premium audits with minimal supervision
• Produce audit statements of earned premium based on completed field audits from staff premium auditors and vendors
• Review, enter, process, invoice, and bill premium audits
• Collaborate with external audit vendors, staff auditors, and regional and corporate team resources to meet service-level commitments
• Perform quality reviews of multi-state Workers Compensation, General Liability, and Auto audits
• Review vendor and staff auditor work for conformance with unique captive specifications
• Pull and analyze WC experience modifications using NCCI and independent bureau state websites
• Calculate audit premiums and manually calculate Auto and General Liability surcharges
• Perform data entry and quality checks across multiple systems

Audit Operations Associate

Financial Planning and Analysis

• Lead the design and improvement of Finance reporting, automation and optimisation solutions across Workday, Sigma, Alteryx, DUCO and Anaplan
• Develop advanced Workday reports, Alteryx workflows, Anaplan enhancements and DUCO reconciliation rules
• Evaluate practical AI opportunities for reporting, automation and analysis within appropriate governance
• Partner with stakeholders and system owners to define requirements and shape solutions for complex or ambiguous problems
• Coordinate testing, upgrades and change delivery, managing dependencies and risks
• Embed reliable solutions into business-as-usual activity
• Act as a technical go-to person by setting standards, reviewing work and guiding colleagues
• Maintain oversight of Finance Improvement Tracker items, including priorities, progress and stakeholder coordination

Senior Finance Optimisation Analyst

Full-stack Engineer

• Coordinate with software architects and Software Engineer IVs to ensure engineering realization aligns with Enterprise Architecture principles and best practices
• Liaise with other project and program areas to coordinate interdependencies and resolve issues
• Provide input to APM/DPM in creating the Product Roadmap and High Level Estimates

Software Engineer III

• Define and execute the engineering strategy for engineering initiatives and shared services
• Facilitate Engineering Practice meetings with broad representation across teams, including Infrastructure and Security
• Champion engineering excellence and modern development practices across the organization
• Lead workgroups and guilds focused on key engineering topics with defined charters and deliverables
• Develop and maintain engineering policies and standards
• Create reusable libraries, templates, and frameworks to accelerate development across teams
• Lead the design and development of cloud-native, API-first applications emphasizing scalability, security, and performance
• Oversee reference implementations and participate in tool evaluations
• Participate in architecture decisions and ensure alignment with enterprise standards and business objectives
• Drive adoption of DevOps, CI/CD, automated testing, and observability practices
• Foster innovation and continuous improvement within engineering teams
• Collaborate with product and business leaders to identify opportunities for AI and emerging technologies
• Champion AI-driven solutions and integrate GenAI capabilities into engineering workflows
• Establish engineering playbooks and best practices for full-stack development
• Build and mentor a team of Junior Engineers
• Promote knowledge sharing and cross-functional collaboration

• Underwrite and manage a portfolio of Umbrella and Excess Liability accounts
• Drive portfolio profitability and growth
• Assess risks and negotiate participation, pricing, terms, and conditions
• Own assigned broker portfolio and manage new and renewal accounts
• Develop and maintain relationships with brokers, clients, agents, and stakeholders
• Provide training and development support to Underwriters and Senior Underwriters
• Serve as specialized technical expert for Unsupported Umbrella and Excess Liability
• Underwrite according to governance frameworks, authorities, guidelines, rules, and principles
• Use global pricing tools and ensure accurate policy documentation
• Maintain files for each risk and transaction
• Manage complex referrals and re-underwrite complex business
• Coordinate involvement of MMC, ARC, Claims, and Operations
• Participate in cross-regional collaboration activities

Underwriting Specialist, Middle Market Excess

Human Resources

• Execute and validate pre-launch configurations for annual compensation cycles
• Generate and update configurable grids, compensation matrices, review templates, review options, security rules, plan profiles, and scorecard configurations
• Execute plan rollouts and removals for eligible populations and validate accuracy across tenants
• Build and validate custom organizational structures for annual compensation cycles
• Support cycle execution by answering system questions and escalating complex issues
• Perform post-cycle configuration reviews, plan assignment analysis, population management, rule architecture adjustments, and sandbox validation
• Execute and validate Core and Advanced Compensation configurations
• Support Workday twice-annual release reviews and regression testing
• Adjust automated regression test scripts, assist with triage, and resolve or escalate findings
• Support Workday enhancement and ticket lifecycle management, requirements definition, and testing
• Support Workday security and compensation data visibility design, testing, validation, monitoring, audit reporting, and documentation
• Build and support compensation models, analytical tools, and recurring reports
• Improve workflows using Excel, Power Query, and emerging AI tools
• Contribute to reporting and dashboards for pay, equity, and market positioning data

Workday Specialist, Compensation

Business Intelligence Analyst

• Create all necessary documentation to support aggregate financial and state-specific Workers’ Compensation data call reporting for all of Arch’s business divisions
• Assist in resolving Medical Data Call (MDC) and Indemnity Data Call (IDC) inquiries from data collection organizations
• Assist in resolving Unit Statistical Reports (USR) bureau criticisms and other external inquiries
• Work with staff to remedy systemic data anomalies
• Assist in fulfilling WC surcharge and assessment payment obligations
• Create or enhance process documentation at an individual report level to support seamless workflow transitions upon account renewal onto Arch policies
• Partner with Claims Data Quality and IT to address data issues affecting timely and accurate regulatory reporting
• Serve as key contact for obligations mirrored to handle Allianz legacy functions

Statistical Reporting Analyst

• Create all necessary documentation to support aggregate financial and state-specific Workers’ Compensation data call reporting for all of Arch’s business divisions
• Assist in resolving Medical Data Call (MDC) and Indemnity Data Call (IDC) inquiries from data collection organizations
• Assist in resolving Unit Statistical Reports (USR) bureau criticisms and other external inquiries
• Work with staff to remedy systemic data anomalies
• Assist in fulfilling WC surcharge and assessment payment obligations
• Create or enhance process documentation at an individual report level to support seamless transition to new workflows upon account renewal onto Arch policies
• Partner with Claims Data Quality and IT to address data issues affecting timely and accurate regulatory reporting
• Serve as key contact for obligations mirrored to handle Allianz legacy functions

• Develop, implement, and maintain software solutions supporting business operations and company objectives
• Perform analysis, design, coding, debugging, testing, and support of software applications
• Develop new applications and systems, enhance or upgrade existing systems, or provide production support
• Work independently on moderately complex projects with general direction
• Provide assistance and direction to less experienced peers
• Capture stakeholder requests and system specifications and translate them into design specifications, source code, test scripts, and test results
• Coordinate with software architects and Software Engineer IVs to align engineering work with Enterprise Architecture principles and software development best practices
• Complete application design, coding, code review, and testing as part of Agile teams
• Keep the Agile team and Agile Program Manager informed of project status
• Advise stakeholders on effective and efficient approaches to project and program objectives
• Track and communicate engineering risks and devise mitigation methods
• Coordinate interdependencies with other project and program areas and resolve issues
• Support business units with complex user questions and issues following production support processes and SLAs
• Maintain working knowledge of new technology and software engineering standards, practices, and tools
• Provide input to the Agile Program Manager and Digital Product Manager on product roadmaps and high-level estimates
• Collaborate with IT management to define documentation and engineering artifact standards, guidelines, processes, and templates

Software Engineer, Level III – Java

Business Operations

• Interpret data, analyze results, and process transactions in various systems supporting Submission Clearance, Policy & Endorsement rating and Issuance, Compliance, Auto, and other operations as needed
• Prepare and issue documents and reports accurately according to specifications
• Interact with team members and customers to complete deliverables
• Communicate issues or queries promptly to ensure quick resolution
• Assist with troubleshooting and process improvement as needed
• Consistently meet service level requirements and perform activities with a high degree of accuracy

Business Operations Associate

• Interpret data, analyze results and process transactions in various systems supporting Submission Clearance, Policy & Endorsement rating and Issuance, Compliance, Auto, and other operations as needed
• Prepare and issue documents and reports accurately according to specifications
• Interact with team members and customers as required to complete deliverables
• Communicate issues or queries promptly to ensure quick resolution
• Assist with troubleshooting and process improvement as needed
• Perform operations activities with a high degree of accuracy and consistently meet service level requirements

• Support a new product within the Executive Assurance team
• Build workflows and develop SOPs
• Drive change and adapt to evolving business needs
• Issue policies and endorsements
• Document and set up files
• Review account information for data entry into appropriate systems
• Order, prepare and/or update reports
• Perform policy rating and/or initial entry into rating model
• Process underwriting transactions and requests
• Correspond with brokers for information at the Underwriter’s request
• Handle booking and invoicing
• Coordinate services with other service units
• Complete other duties and special projects as assigned
• Partner with underwriters, corporate resources, and global teams to meet key commitments