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Customer Growth Manager

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. Own the GMV outcome for a portfolio of approximately 15 mid-tier brand partners .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing revenue outcomes for a portfolio of brand partners, with a strong focus on analytics, forecasting, and profitability. Proven ability to build relationships with stakeholders and lead strategic initiatives in e-commerce or B2B SaaS environments.

Highest-signal resume keywords
Revenue ManagementStakeholder EngagementAnalytics and ForecastingE-Commerce ExperienceB2B SaaS Background

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Portfolio ManagementP&L DevelopmentBusiness Case DevelopmentContract NegotiationGrowth Strategy Development
Soft Skills
MultitaskingCreative Problem-SolvingCharismatic CommunicationSelf-Directed LeadershipOptimism
Tools & Technologies
AI ToolsClaude
Industry Keywords
E-CommerceRetailResaleRecommerceB2B Marketplace

About the role

Key responsibilities & impact
  • Own the GMV outcome for a portfolio of approximately 15 mid-tier brand partners
  • Build and maintain relationships with brand stakeholders
  • Run regular brand meetings and QBRs
  • Represent Archive to senior brand stakeholders and executives
  • Navigate missed targets, scope disputes, and escalations
  • Own growth theses and expansion strategies for each brand
  • Lead expansion conversations in existing markets and partner on new-market expansion
  • Build analytics, forecasting, and line-by-line P&Ls to track and drive portfolio profitability
  • Develop business cases for strategic bets and pitch upsells
  • Partner with Sales and Commercial leadership on contracts and pricing
  • Collaborate with Marketing on cross-functional initiatives, brand summits, and event speakers
  • Work with Customer Success to resolve escalated support and storefront issues
  • Coordinate with CX on B2C customer experience matters
  • Partner with Product to prioritize high-impact, high-profit features

Requirements

What you’ll need
  • Experience owning revenue outcomes across a high-volume portfolio of brand or client accounts in customer success, account management, or a commercial role
  • Strong multitasking and prioritization skills; comfortable managing competing timelines across a large account book
  • Charismatic, tenacious, and optimistic; comfortable navigating pushback and selling stakeholders on new ideas
  • Executive presence; able to engage with senior brand stakeholders in settings like QBRs
  • Self-directed leadership and full ownership of accounts
  • Creative, scrappy problem-solving
  • Fluency with AI tools
  • Motivation to prototype reports, workflows, and tooling in Claude
  • Experience in e-commerce, retail, or resale/recommerce industry (nice to have)
  • Background in a high-growth B2B SaaS or marketplace environment (nice to have)
  • Applicants must be based in the United States; applications from candidates outside the US are not accepted

Benefits

Comp & perks
  • Variable compensation
  • Equity eligibility for certain roles
  • Full benefits package
  • Employee and dependent healthcare
  • 401(k) enrollment
  • Remote work
  • Hybrid options for employees near New York or the San Francisco Bay Area