FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer and technical support for B2B software products, particularly in SaaS environments, while effectively communicating technical issues to diverse audiences. Proficient in troubleshooting using APIs and SQL, with a strong understanding of HIPAA compliance and healthcare workflows.
Highest-signal resume keywords
Customer Support ExperienceAPI TroubleshootingSQL Query WritingHIPAA ComplianceEHR Systems Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
APISQLTechnical SupportIssue ReproductionData AnalysisEngineering Ticket WritingHelp Center Article WritingRunbook MaintenanceCustomer Feedback AnalysisProblem Resolution
Soft Skills
Excellent CommunicationOrganizational SkillsCalm Under PressureCuriosityGood Judgment
Tools & Technologies
PylonB2B Support ToolsEHR SystemsHL7FHIRSSOSAML
Industry Keywords
HealthcareClinical WorkflowsHIPAASOC 2GDPR
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support clinicians, care teams, and health system administrators after go-live, including account and user setup, permissions, SSO, and day-to-day how-to questions
- Investigate and resolve inbound issues across Pylon, email, in-app chat, phone, and shared Slack channels
- Troubleshoot technical problems using APIs, SQL, and application logs
- Reproduce bugs across browsers, devices, and customer environments
- Partner with engineering to document, prioritize, and verify fixes
- Handle protected health information in accordance with HIPAA and security policies
- Surface customer feedback trends and insights to inform product decisions
- Write and maintain help center articles and internal runbooks
- Lead projects improving the support experience, internal knowledge sharing, and support operations
Requirements
What you’ll need- 2+ years in customer or technical support for a B2B software product, ideally SaaS
- Excellent written and verbal communication, with the ability to explain technical issues plainly to clinical and non-technical users
- Hands-on experience with APIs and writing SQL queries to investigate issues
- Ability to identify root cause from logs, data, and API responses
- Experience reproducing issues with customers and writing clear, complete engineering tickets
- Experience handling sensitive data under HIPAA or a similar framework such as SOC 2 or GDPR
- Good judgment about when to escalate
- Calm, organized, and thorough under pressure
- Curiosity about healthcare and clinical team workflows
- Experience supporting health system customers or working in or alongside clinical settings
- Familiarity with EHR systems, HL7/FHIR, or SSO/SAML setups
- Experience with Pylon or similar B2B support tools
Benefits
Comp & perks- Equity
- Health, dental, and vision insurance
- Fully remote work environment
- Setup stipend
- Unlimited PTO
- Regular team events and off-sites
- Optional co-working offices in New York and San Francisco