ArcHouse

Customer Support

• Support clinicians, care teams, and health system administrators after go-live, including account and user setup, permissions, SSO, and day-to-day how-to questions
• Investigate and resolve inbound issues across Pylon, email, in-app chat, phone, and shared Slack channels
• Troubleshoot technical problems using APIs, SQL, and application logs
• Reproduce bugs across browsers, devices, and customer environments
• Partner with engineering to document, prioritize, and verify fixes
• Handle protected health information in accordance with HIPAA and security policies
• Surface customer feedback trends and insights to inform product decisions
• Write and maintain help center articles and internal runbooks
• Lead projects improving the support experience, internal knowledge sharing, and support operations

Explore Product Support Specialist at ArcHouse. Review requirements and application details.

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Product Support Specialist