Aurora and Expedition Consultant

Arctic Kingdom

. Manage inbound sales leads through HubSpot CRM and ensure timely follow-up .

Posted 11/3/2026full-timeMississauga • CanadaMid-LevelSenior💰 CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative sales and luxury travel, with a strong focus on guest experience and relationship management. Proficient in CRM systems, particularly HubSpot, and skilled in utilizing digital tools to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Consultative Sales ExperienceHubSpot CRM ProficiencyExcellent Communication SkillsClient-First MindsetB2B Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative SalesGuest Experience ManagementSales Target AchievementKPI TrackingQuoting and Contracting

Soft Skills

Relationship BuildingAdaptabilityProblem Solving

Tools & Technologies

HubSpot CRMMicrosoft Office SuiteAdobe AcrobatAsanaDigital Asset Management Systems

Industry Keywords

Luxury TravelWilderness TravelPost-Booking EngagementTravel Trade OutreachGuest Feedback Management

About the role

Key responsibilities & impact

Manage inbound sales leads through HubSpot CRM and ensure timely follow-up
Respond to booking submissions and group inquiries within 1 business day and email inquiries within 1 to 2 business days
Escalate workload challenges to the VP when response standards are at risk
Guide guests through post-booking communications, onboarding, upgrades, and add-ons
Recommend and help shape premium add-on experiences such as guided fishing and private aurora viewings
Maintain post-trip engagement through surveys, rebooking opportunities, and referrals
Share guest feedback and insights with marketing and product development teams
Cross-train in Arctic expeditions and Torngat Mountains programs for coverage
Support travel trade outreach and partnership communication
Attend product knowledge trips and represent the brand at select travel trade events
Achieve individual sales targets and contribute to team success metrics
Manage B2B relationships, quoting, contracting, invoicing, payment follow-up, refunds, cancellations, rebooking, and customer onboarding
Track KPIs including sales, communication response times, cancellation rates, and rebooking rate

Requirements

What you’ll need

5+ years in consultative sales, luxury travel, or guest experience
Strong knowledge of CRM systems; HubSpot preferred
Excellent written and verbal communication skills
Passion for wilderness travel and remote lodge experiences
Proficient in Microsoft Office Suite, including Word and Outlook
Comfortable using Adobe Acrobat for managing and editing PDFs
Experience using HubSpot CRM
Ability to adapt to complementary tools and integrations such as Arrows, DocuSign or similar, and Sprout Social/Sprout
Familiarity with Asana or other task management systems
Ability to quickly learn new digital tools and apply them effectively in a fast-paced, guest-facing environment
Client-first mindset with proven ability to build long-term relationships
Exposure to Digital Asset Management systems such as Canto (preferred)

Benefits

Comp & perks

Permanent full-time employment
Remote position
Occasional in-person meetings communicated in advance
Travel for product knowledge and industry or trade events