Arctic Kingdom

Controller

• Sit on the Senior Management Team and bring financial insight to the development, monitoring and evaluation of overall company strategy
• Learn how the business operates, including its operating model, products, seasons, culture, roles and responsibilities, and provide the President with useful analysis and clear recommendations
• Raise financial risks, process gaps and opportunities for improvement early, with practical suggestions
• Prepare and maintain cash-flow forecasts, budgets, financial forecasts and management reports
• Work with the VP of Performance & Excellence on annual product budgets, pricing, revenue and sales targets, and profitability analysis
• Analyze revenue, margins, costs and operational performance to identify profitability improvements
• Build and improve financial models, reports and templates for managers and staff
• Run full-cycle accounting in QuickBooks Online, including AP, AR, bank and credit card reconciliations, prepaids, inventory, journal entries, intercompany transactions and financial reporting
• Manage financial activity and intercompany transactions across all five legal entities
• Improve financial processes, internal controls, reporting and workflows
• Organize and secure financial records and confidential documents
• Process payroll in Dayforce for full-time, hourly and temporary employees, including ROEs, commissions, benefits and T4s
• Manage GST/HST, RST and QST filings
• Handle WSIB, WSCC and WorkplaceNL reporting and related requirements
• Lead year-end processes, including review engagements and/or audits
• Act as the main finance contact for external accountants and auditors
• Maintain relationships with lenders, government agencies, suppliers and occasionally customers
• Identify funding, financing, grants and other programs available to the company or tourism industry

Explore Financial Controller at Arctic Kingdom. Review requirements and application details.

Financial Controller

Sales

• Maintain, tag, organize, and update media assets in Canto DAM
• Monitor and respond to social media messages and comments through Sprout Social
• Draft captions, posts, and digital content; support social media planning, scheduling, and content calendars
• Support marketing campaigns, promotions, email communications, presentations, private journey pitch decks, and collateral
• Assist with photo/video editing, research, reporting, vendor coordination, and brand consistency
• Manage website content, including seasonal pricing updates and merchandise inventory/descriptions
• Coordinate post-reservation guest onboarding under the Guest Services Manager
• Use HubSpot CRM and Arrows to manage onboarding workflows, guest records, forms, and follow-up tasks
• Communicate with confirmed guests about pre-arrival requirements, travel documentation, and practical arrangements
• Assist with flights, clothing rentals, Yellowknife accommodations and activities, add-on services, and travel logistics
• Track outstanding information and deadlines; prepare and distribute guest documents and pre-departure communications
• Coordinate with Sales, Guest Services, Operations, and external providers for accurate handoffs and a seamless guest experience
• Support merchandise programs and online stores for Arctic Kingdom and Blachford Lodge
• Maintain product listings, descriptions, pricing, orders, and inventory coordination; liaise with suppliers and fulfillment partners
• Assist with wholesale equipment sales administration, quotations, order processing, product information, documentation, and customer inquiries
• Support guest add-ons and ancillary offerings, reporting, and process improvements
• Manage competing deadlines and maintain accurate records and task tracking
• Collaborate with functional managers on workload, status, seasonal peaks, and operational priorities
• Support special projects and continuous workflow, guest communication, and internal coordination improvements

Explore Sales and Marketing Coordinator at Arctic Kingdom. Review requirements and application details.

Sales and Marketing Coordinator

Consultant

• Manage inbound sales leads through HubSpot CRM and ensure timely follow-up
• Respond to booking submissions and group inquiries within 1 business day and email inquiries within 1 to 2 business days
• Escalate workload challenges to the VP when response standards are at risk
• Guide guests through post-booking communications, onboarding, upgrades, and add-ons
• Recommend and help shape premium add-on experiences such as guided fishing and private aurora viewings
• Maintain post-trip engagement through surveys, rebooking opportunities, and referrals
• Share guest feedback and insights with marketing and product development teams
• Cross-train in Arctic expeditions and Torngat Mountains programs for coverage
• Support travel trade outreach and partnership communication
• Attend product knowledge trips and represent the brand at select travel trade events
• Achieve individual sales targets and contribute to team success metrics
• Manage B2B relationships, quoting, contracting, invoicing, payment follow-up, refunds, cancellations, rebooking, and customer onboarding
• Track KPIs including sales, communication response times, cancellation rates, and rebooking rate

Explore Aurora and Expedition Consultant at Arctic Kingdom. Review requirements and application details.

Open roles

Financial Controller

Sales and Marketing Coordinator

Aurora and Expedition Consultant