Customer Success Manager – Commercial

Arctic Wolf

. Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution .

Posted 11/3/2026full-timeRemote • GermanyMid-LevelSenior💰 €33,000 - €81,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative selling and customer relationship management, with a strong focus on achieving renewal and expansion targets. Proficient in utilizing technology and data analysis to enhance customer satisfaction and retention strategies.

Highest-signal resume keywords

Consultative SellingCustomer Relationship ManagementSalesforce UtilizationAccount ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesData AnalysisRisk Mitigation PlanningAutomated Process ManagementForecasting

Soft Skills

FlexibilityProblem-SolvingCommunicationCoachingAdaptability

Tools & Technologies

SalesforceSpreadsheetsCyberSOC Solution

Industry Keywords

Field Sales ExperienceCustomer SatisfactionBusiness QualityData SecurityTechnology Aptitude

About the role

Key responsibilities & impact

Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution
Achieve renewal and expansion targets through consultative selling techniques
Listen to customers and provide feedback to the business
Ensure customer satisfaction and deliver quarterly account reviews
Negotiate on behalf of management to upsell additional Arctic Wolf service offerings
Advise customers using domain and product knowledge to develop future growth plans
Plan and prioritize a high volume of activities and requests
Manage customer issues and requests, follow through in a timely manner, clarify issue sources and impacts, evaluate courses of action, and coach customers toward alternate solutions when possible
Create and manage automated processes to forecast and communicate at-risk customers
Build risk mitigation plans to retain at-risk accounts

Requirements

What you’ll need

5+ years of demonstrated success in a sales role, preferably in a technology organization
Field sales experience strongly desired
Ability to be flexible and work in a rapidly changing environment
Aptitude for technology
Knowledge of spreadsheets and Salesforce utilization
Fanatical devotion to customer service, business quality, and data security
Ability to think out-of-the-box and energize others with passion, quality, and commitment
Ability to utilize technology related to keyboard use, verbal communication, and device screens requiring visual acuity
Mobility to navigate company office spaces if located in an office
Mobility sufficient to use public and private transport during business travel
May need to move or lift 25 pounds or less

Benefits

Comp & perks

Variable incentive compensation
New hire equity grants
Comprehensive benefits package