Principal, S2 Workforce Strategy and Intelligence Lead

Arctic Wolf

. Serve as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf’s Security Services organization .

Posted 9/22/2026full-timeEden Prairie • Minnesota • United StatesSenior💰 $148,000 - $222,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workforce management analytics, capacity planning, and operational efficiency, with a strong focus on applying AI and machine learning to enhance productivity and value realization. Proficient in building executive-facing dashboards and reporting, while effectively partnering with cross-functional teams to drive data-informed decisions.

Highest-signal resume keywords

Workforce Management AnalyticsCapacity PlanningAI And Machine Learning ApplicationAdvanced SQLBI/Analytics Tooling Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce Intelligence FrameworkProductivity Accounting FrameworkBenefits Realization FrameworkOperational Efficiency MeasurementData AnalysisTask-Mix AnalysisTime-In-Motion AnalysisExecutive-Facing DashboardsForecasting CapacityAutomation ROI Evaluation

Soft Skills

Data InterpretationCommunicationCollaborationProblem-SolvingLeadership

Tools & Technologies

VerintNICEPendoFullStory

Industry Keywords

CybersecurityMSSPMDRSOCNOCHigh-Volume Contact Center Operations

Tech Stack

Tools & technologies

Cyber SecuritySQLSwitching

About the role

Key responsibilities & impact

Serve as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf’s Security Services organization
Establish and maintain a comprehensive workforce intelligence framework measuring work inflow, work outflow, automation capacity, capacity consumption, and productivity trends
Create a defensible productivity accounting framework distinguishing gross savings, net savings, capacity creation, capacity redeployment, demand growth, non-value-added work, and operational inefficiencies
Establish and maintain a benefits realization framework tracking approved productivity initiatives from projected benefits through realized outcomes
Measure and report expected savings, in-flight savings, realized savings, avoided costs, capacity redeployment, and variance to business case
Identify and explain gaps between projected and realized outcomes
Identify productivity leakage from process variation, duplicate effort, rework, escalation loops, tool switching, manual data collection, low-value administrative work, excessive investigation effort, and poor technology adoption
Build evidence-based recommendations to improve workforce efficiency and increase value-generating activity
Partner with Product Management, Data Science, and Engineering to prioritize roadmap investments
Create feedback loops verifying that released capabilities deliver planned outcomes and productivity gains
Provide executive leadership with defensible views of workforce productivity, cost-to-serve, operational efficiency, and return on investment

Requirements

What you’ll need

8+ years in workforce management analytics, capacity planning, or task-mix and time-in-motion analysis within a 24x7 operational environment, including direct, prior ownership of this exact function
Demonstrated experience partnering directly with Finance and Product organizations to connect operational data to cost and roadmap decisions
Hands-on experience applying AI and machine learning within an analytics practice, such as modeling task complexity, forecasting capacity, or evaluating automation ROI
Advanced SQL and BI/analytics tooling fluency
Track record of building executive-facing dashboards and reporting from operational data
Ability to turn ambiguous, high-stakes leadership questions into hard, defensible data
Preferred: Background in cybersecurity, MSSP/MDR, SOC, NOC, or high-volume contact center operations
Preferred: Experience standing up a workforce analytics function in a scaling, high-growth organization
Preferred: Familiarity with SOC and security operations concepts, including tiered analyst models, alert triage, and automation-augmented investigation
Preferred: Experience with Verint, NICE, Pendo, or FullStory
Preferred: Experience presenting analytics findings directly to senior or executive leadership
Candidates interviewing remotely are expected to be on camera during all video interviews
Background checks are required
Offer may be conditioned on authorization to receive software or technology controlled under U.S. export control laws, if applicable

Benefits

Comp & perks

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Variable incentive compensation
New hire equity grants