Senior Product Manager – Managed Security Services, Onboarding

Arctic Wolf

. Translate product vision into actionable plans for a seamless, scalable customer onboarding experience .

Posted 9/29/2026full-timeRemote • United States, CanadaSenior💰 $173,000 - $259,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding workflows and operational metrics, with a strong ability to prioritize projects and facilitate cross-functional collaboration. Proficient in utilizing tools like Jira and Aha! to manage backlogs and track project progress effectively.

Highest-signal resume keywords

Customer Onboarding WorkflowsProject ManagementJiraTelemetry AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OutcomesOperational MetricsProject Kick-OffsEpic CreationStory SizingBacklog ManagementAcceptance CriteriaData InterpretationCost AnalysisTrade-Off Evaluation

Soft Skills

FacilitationCommunicationCollaborationProblem-SolvingEvangelization

Tools & Technologies

JiraAha!Telemetry Tools

Certifications & Qualifications

Background Check

Industry Keywords

Customer SuccessProduct IntegrationsService FunctionsOperationalizationPortfolio Expansion

About the role

Key responsibilities & impact

Translate product vision into actionable plans for a seamless, scalable customer onboarding experience
Operationalize the customer onboarding journey through intuitive, self-service experiences
Partner with Product, Engineering, Customer Success, and Operations stakeholders
Prioritize initiatives, evaluate trade-offs, and maintain outcome-driven backlogs
Design and evolve onboarding processes incorporating existing and newly acquired products
Build a flexible onboarding foundation that scales for future acquisitions and portfolio expansion
Support customer success and technical support teams and their onboarding tooling
Facilitate project kickoffs and define detailed requirements
Ensure engineering documentation aligns with business objectives
Leverage telemetry and customer feedback to optimize onboarding
Track progress, identify risks and blockers, and drive cross-functional alignment
Present and evangelize new components across organizational levels
Maintain project backlogs, verify epics and stories are prioritized and ready for grooming
Report telemetry insights and recommendations at staff meetings
Attend ceremonies, demos, and sprint activities; accept completed results
Escalate delays, blockers, and non-prioritized requests
Help define product strategy and understand roadmap impacts across affiliated engineering teams

Requirements

What you’ll need

Deep understanding of customer onboarding workflows, product integrations, customer outcomes, and operational metrics
Knowledge of at least one service function and high-level understanding of other service functions, tools, outcomes, and business metrics
Experience collaborating with Engineering Managers, Tech Leads, and PJMs
Ability to run project kick-offs, facilitate project breakdowns, create epics, size stories, and gather detailed requirements
Experience prioritizing projects across multiple teams and analyzing cost and trade-offs
Experience with Jira and Aha! artifacts
Ability to interpret telemetry, usage, statistics, and cost data
Ability to maintain backlogs with priorities, sizing, and Acceptance Criteria
Ability to track project status and progress using charts, Jira, and reports
Background checks are required
Authorization to receive software or technology controlled under applicable U.S. export control laws and regulations, if applicable

Benefits

Comp & perks

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Variable incentive compensation
New hire equity grants