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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in administering and maintaining enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune, while ensuring endpoint security and compliance. Proficient in managing device provisioning, application deployment, and user support in a modern workplace environment.
Highest-signal resume keywords
SCCM/MECM AdministrationMicrosoft Intune ManagementWindows Autopilot ConfigurationEndpoint Security Best PracticesApplication Packaging and Deployment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Endpoint ManagementDevice Lifecycle ManagementPatch ManagementVulnerability ManagementApplication DeploymentWindows Administration CenterMobile Device Management (MDM)Endpoint Backup and RecoveryMonitoring and Alerting SolutionsITIL Processes
Soft Skills
Strong Troubleshooting SkillsCommunication SkillsCustomer Service SkillsIndependent Work CapabilityStakeholder Collaboration
Tools & Technologies
Windows AutopilotEnterprise Monitoring PlatformsEndpoint Analytics PlatformsBYOD ProgramsDigital Employee Experience Tools
Certifications & Qualifications
Microsoft Certifications in Endpoint ManagementRelevant Certifications in Modern Workplace Technologies
Industry Keywords
End User ComputingDesktop EngineeringManaged ServicesService Management Best PracticesEnterprise Windows Desktop Environments
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Administer and maintain enterprise endpoint management platforms, including SCCM/MECM and Microsoft Intune
- Configure, deploy, and support Windows Autopilot for device provisioning and onboarding
- Manage and support endpoint infrastructure through Windows Administration Center and related management tools
- Package, deploy, and maintain end-user applications across the enterprise environment
- Oversee operating system lifecycle management, including upgrades, migrations, and refresh initiatives
- Manage endpoint patching and update compliance
- Support and maintain endpoint backup and recovery solutions
- Identify, prioritize, and remediate endpoint vulnerabilities in partnership with security teams
- Administer software licensing and hardware asset management processes and reporting
- Monitor and improve the digital employee experience, endpoint performance, and user satisfaction
- Implement and maintain endpoint security baselines, hardening standards, and compliance controls
- Support and troubleshoot enterprise print services and printing infrastructure
- Manage deployment and support of mobile applications across iOS and Android devices
- Support Bring Your Own Device (BYOD) programs and policies
- Monitor endpoint health and performance through proactive monitoring and alerting solutions
- Serve as the dedicated EUC resource and partner with stakeholders to provide reliable, high-quality end-user support
Requirements
What you’ll need- 7+ years of experience in End User Computing, Desktop Engineering, or Endpoint Management roles
- Hands-on experience administering Microsoft Configuration Manager (SCCM/MECM) and Microsoft Intune in an enterprise environment
- Strong experience with Windows Autopilot, endpoint provisioning, and device lifecycle management
- Experience supporting enterprise Windows desktop environments and modern workplace technologies
- Knowledge of endpoint security best practices, vulnerability management, and system hardening
- Experience with application packaging, deployment, and patch management processes
- Familiarity with mobile device management (MDM) solutions and mobile application deployment
- Experience supporting BYOD environments and modern workplace initiatives
- Strong troubleshooting, communication, and customer service skills
- Ability to work independently in a fully remote environment while supporting a dedicated client account
- Experience with enterprise monitoring and endpoint analytics platforms
- Relevant Microsoft certifications related to endpoint management or modern workplace technologies
- Experience working in managed services or dedicated client support environments
- Familiarity with ITIL processes and service management best practices
Benefits
Comp & perks- Full-time support role
- Remote work arrangement
- Equal opportunity and inclusive work environment
- Interview accommodations or adjustments available