Arctiq

ServiceNow

• Design, develop, and implement scalable ServiceNow solutions aligned with business requirements
• Provide hands-on development across ITSM, CMDB, ITOM, Service Portal, SPM, and Custom Applications
• Build and maintain inbound and outbound integrations using REST APIs, JSON, Scripted REST APIs, and IntegrationHub
• Configure and manage SSO integrations with external identity providers such as Azure AD
• Work with MID Server for integrations, discovery, and orchestration use cases
• Develop and optimize solutions using Flow Designer, workflows, and automation capabilities
• Customize forms, UI policies, client scripts, business rules, and Service Portal widgets
• Maintain and enhance CMDB data quality and support ITOM capabilities including Discovery and Service Mapping
• Develop and deploy custom applications using best practices and scoped application architecture
• Troubleshoot platform issues, provide L2/L3 support, and ensure high availability and performance
• Collaborate with cross-functional and global teams to gather requirements and deliver solutions
• Participate in code reviews, release management, and platform upgrades

ServiceNow Developer – SPM

• Design, develop, configure, and maintain scalable ServiceNow solutions
• Build custom applications, workflows, Flow Designer solutions, integrations, and automation
• Follow ServiceNow development best practices and platform governance standards
• Perform code reviews and ensure high-quality deliverables
• Maintain ServiceNow Discovery and configure and support Pattern-Based Discovery
• Manage and troubleshoot Cloud Discovery
• Configure and maintain Graph Connectors for Microsoft Azure, Cisco Meraki, and Juniper
• Improve CMDB health, reconciliation, identification rules, and CSDM alignment
• Drive CMDB governance and data quality initiatives
• Configure and support Demand Management, Project Portfolio Management, Resource Management, Time Cards, and Financial Management
• Support portfolio planning, forecasting, and reporting
• Work with business stakeholders on enhancement requests
• Support Hardware Asset Management and enhance asset lifecycle automation
• Support procurement and receiving integrations
• Maintain software and hardware asset processes
• Develop and support enterprise application integrations
• Maintain platform performance and stability
• Participate in platform upgrades and support release management
• Perform root cause analysis for production issues
• Ensure compliance with platform development standards
• Mentor junior developers
• Lead technical design discussions and review solution architecture
• Support estimation and technical planning
• Drive continuous improvement initiatives

Senior ServiceNow Developer

Solutions Engineer

• Partner with Client Directors throughout the sales cycle to identify, qualify, develop, and close cybersecurity opportunities
• Lead customer discovery sessions and workshops to understand security strategy, business priorities, technical environments, risks, compliance requirements, and desired outcomes
• Translate customer challenges into secure, scalable, and commercially viable cybersecurity architectures and service offerings
• Design solutions across security operations, SIEM/SOAR, MDR/XDR, identity and access management, PAM, cloud security, data security, network security, zero trust, vulnerability management, application security, and GRC
• Assess existing security environments, identify gaps and risks, and develop modernization roadmaps and recommendations
• Position Arctiq's professional and managed security services within broader customer security strategies
• Develop and present solution architectures, proposals, statements of work, RFP/RFI responses, executive presentations, bills of materials, and level-of-effort estimates
• Deliver technical presentations, workshops, whiteboarding sessions, and demonstrations to technical and executive audiences
• Articulate the business value of security solutions, including risk reduction, operational efficiency, resilience, compliance, and financial impact
• Support pricing, TCO/ROI discussions, and commercial solution development with sales, services, and finance teams
• Build trusted relationships with CISOs, CIOs, security leaders, architects, engineering teams, and other customer stakeholders
• Work with strategic technology partners and security vendors on joint solutions, customer workshops, and go-to-market initiatives
• Collaborate with service delivery and sales from qualification and scoping through pricing, contracting, handoff, and transition to delivery and managed services teams
• Stay current on cybersecurity threats, technologies, regulations, industry trends, and emerging security architectures
• Contribute to reference architectures, solution offerings, sales enablement materials, internal training, and thought leadership
• Represent Arctiq at customer events, partner meetings, webinars, executive briefings, and industry conferences
• Maintain momentum across multiple active opportunities while ensuring a high-quality customer experience

Principal Solutions Architect, Cybersecurity

Full-stack Engineer

• Design, develop, unit test, and deploy scalable and maintainable software solutions using the .NET framework and Angular
• Contribute to front-end Angular and back-end .NET development
• Provide technical leadership and expertise in .NET and Angular development
• Mentor and guide junior developers
• Work with the architectural team to implement software solutions according to best practices and scalability requirements
• Collaborate with architects on technology and design decisions
• Enforce coding standards, best practices, and quality assurance processes
• Conduct code reviews and identify areas for improvement
• Ensure appropriate unit test coverage
• Collaborate with business/system analysts, database and application architects, front-end architects, and quality assurance teams
• Develop responsive and user-friendly Angular interfaces with the Front-End Architect
• Align front-end development with design specifications and user experience principles
• Stay current with .NET and Angular industry trends and advancements
• Troubleshoot and resolve complex technical issues with the team

Senior Full Stack Developer

Accounts Receivable

• Prepare and issue accurate customer invoices in a timely manner
• Monitor customer accounts and maintain accurate AR aging
• Proactively follow up on outstanding and overdue balances
• Partner with customers and internal teams to resolve billing disputes, payment discrepancies, and account issues
• Process and apply incoming payments, including ACH, wire, check, and credit card transactions
• Ensure cash receipts are applied accurately and promptly to customer accounts
• Research and resolve unapplied cash, short payments, credits, and other account discrepancies
• Perform customer account reconciliations and maintain accurate account balances
• Maintain complete and accurate customer billing and payment records
• Support collections activities and escalate past-due accounts as appropriate
• Assist with month-end close, including AR reconciliations, aging reports, and other required schedules
• Support audit requests and provide AR documentation as needed
• Identify opportunities to improve AR processes, billing accuracy, collections, and cash application
• Collaborate closely with Sales, Operations, Finance, and other internal teams to resolve customer account issues

AR Analyst

Engineer

• Define, maintain, and communicate systems requirements, solution approaches and designs, standards, and standardized methodologies across the enterprise
• Architect and design Sentinel ingestion and integration architectures, including data connectors, workspace design, and cross-tenant/Lighthouse considerations
• Create requirements, identify gaps, and translate business requirements into technical solutions
• Identify efficiency and automation opportunities, including SOAR playbooks via Logic Apps
• Track work and provide appropriate reporting
• Act as an escalation point for customers and internal teams
• Participate in identifying and analyzing use case implementations
• Assist with and lead cybersecurity initiatives as required
• Process tickets and respond to and resolve platform issues for customers
• Work closely with clients, managed services, end-users, and management to implement, manage, and improve Microsoft Sentinel environments
• Ensure project execution and alignment with business processes, system architecture, and data management direction
• Enhance business processes and workflows related to Microsoft Sentinel
• Maintain assigned business documentation
• Stay updated on the latest security threats

Sentinel Engineer

General

• Own the design standards, reference architectures, and technology strategy for Arctiq's networking practice
• Define and maintain reference architectures for LAN/WAN, firewall and security-edge, SD-WAN, wireless, and cloud networking interconnects
• Establish and govern design standards and configuration patterns across managed services customer environments
• Lead design reviews for complex or high-risk customer deployments
• Develop and maintain a library of standard designs, build guides, and approved technology patterns
• Define review and approval processes for non-standard designs and exceptions
• Own the networking technology roadmap and evaluate emerging platforms, vendors, and technology investments
• Assess and pilot new platforms including SD-WAN, SASE, and AI-driven network management
• Serve as technical decision-maker for networking platform and vendor selections
• Provide input to business cases for new networking service offerings
• Partner with Solution Architects on complex and strategic pre-sales engagements
• Review and validate customer solution designs before proposals
• Support proof-of-concept and design workshops
• Represent networking architecture capabilities in customer QBRs and technology roadmap discussions
• Develop reusable proposal content, architecture diagrams, and technical narratives
• Lead adoption of automation frameworks and AI-driven tooling for provisioning, configuration management, and performance monitoring
• Eliminate manual delivery touchpoints through design-level automation
• Drive adoption of AI-enabled anomaly detection and performance monitoring to reduce downtime and improve MTTR
• Collaborate with practice technology leadership on automation investments across networking, compute, and security
• Represent the networking practice in the monthly Services Governance Forum
• Ensure architecture decisions and design patterns are documented, version-controlled, and accessible
• Develop training and knowledge-transfer materials
• Mentor engineers on design thinking, architecture principles, and standards adherence