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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full program lifecycle, including program planning, governance, and budget management, while effectively collaborating with cross-functional teams and executive stakeholders. Proven ability to deliver complex IT projects using waterfall and hybrid methodologies, ensuring alignment with organizational goals and client expectations.
Highest-signal resume keywords
Program ManagementWaterfall And Hybrid Project DeliveryBudget ManagementStakeholder EngagementRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program PlanningGovernanceBudget ManagementTimeline CoordinationScope ControlDependency ManagementRisk ManagementKPI TrackingMulti-Project ManagementIT Project Direction
Soft Skills
Executive PresencePolished Presentation SkillsCollaborationCredibility Building
Tools & Technologies
SmartsheetNetSuiteMicrosoft 365
Certifications & Qualifications
PMPPgMPSAFeCSM
Industry Keywords
IT Project ManagementEnterprise IT ConceptsCybersecurityCloud ServicesApplication DevelopmentPlatform EngineeringIT OperationsService Delivery LeadershipClient EngagementProfessional IT Services
Tech Stack
Tools & technologiesCloudCyber SecurityPMP
About the role
Key responsibilities & impact- Own the full program lifecycle from initiation and business case through benefits realization and closure
- Develop integrated program plans and roadmaps covering workstreams, milestones, dependencies, resources, and budgets
- Deliver programs using waterfall and hybrid approaches
- Lead IT projects and programs and coordinate Project Managers, technical architects, engineers, and client stakeholders
- Direct Project Managers and workstream leads and coordinate cross-project dependencies, priorities, and handoffs
- Collaborate with the PMO on resources, schedules, and capacity planning
- Serve as primary contact for client executives and deliver executive summaries and program reporting
- Present program strategy, progress, risks, and outcomes to C-level executives and steering committees
- Partner with Sales and Pre-sales on program-level reporting, scope, effort, timelines, resourcing, and impact assessments
- Coordinate delivery with Service Delivery Leadership on time and within budget
- Establish and run program governance, steering committees, decision forums, change control, and escalation paths
- Identify, track, and mitigate program-level risks and issues
- Monitor and control program budgets, margin, and forecasts
- Establish and track KPIs to measure program success
- Maintain program documentation, status updates, progress reports, and post-program analyses
- Follow PMO standards, templates, and tools and contribute to PMO process improvement
- Coordinate with stakeholders, teams, and partners in North American and offshore locations
Requirements
What you’ll need- Bachelor's degree or diploma in information technology, project management, or a related discipline, or equivalent professional experience
- Minimum of 10+ years of experience directing medium to large-scale IT projects
- At least 5 years managing multi-project programs or leading Project Managers
- Experience delivering waterfall and hybrid projects
- Experience managing multiple projects and workstreams simultaneously in a fast-paced environment
- Strong understanding of enterprise IT concepts, technologies, and best practices across infrastructure, networking, cybersecurity, cloud services, application development, platform engineering, and IT operations
- Executive presence and polished presentation skills, including presenting to and building credibility with C-level executives
- Experience partnering with Sales and Pre-sales teams to scope and plan engagements and define program-level reporting
- Experience working with external clients and executive-level stakeholders
- Strong financial acumen related to budgeting, margin, revenues, and cost tracking across multiple projects
- Expertise in program planning, governance, budget management, timeline coordination, scope control, dependency and risk management, and leading diverse cross-functional teams
- Experience managing contractor relationships and contractual obligations
- Expertise in Smartsheet, NetSuite, and Microsoft 365
- Professional IT services experience is preferred
- PMP, PgMP, SAFe, or CSM certifications are a plus
Benefits
Comp & perks- Equal opportunity employer
- Accommodations or adjustments throughout the interview process and beyond
- Inclusive work environment welcoming members of all backgrounds and perspectives