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Tech Stack
Tools & technologiesAzureCloudITSMServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, configure, and maintain scalable ServiceNow solutions
- Build custom applications, workflows, Flow Designer solutions, integrations, and automation
- Follow ServiceNow development best practices and platform governance standards
- Perform code reviews and ensure high-quality deliverables
- Maintain ServiceNow Discovery and configure and support Pattern-Based Discovery
- Manage and troubleshoot Cloud Discovery
- Configure and maintain Graph Connectors for Microsoft Azure, Cisco Meraki, and Juniper
- Improve CMDB health, reconciliation, identification rules, and CSDM alignment
- Drive CMDB governance and data quality initiatives
- Configure and support Demand Management, Project Portfolio Management, Resource Management, Time Cards, and Financial Management
- Support portfolio planning, forecasting, and reporting
- Work with business stakeholders on enhancement requests
- Support Hardware Asset Management and enhance asset lifecycle automation
- Support procurement and receiving integrations
- Maintain software and hardware asset processes
- Develop and support enterprise application integrations
- Maintain platform performance and stability
- Participate in platform upgrades and support release management
- Perform root cause analysis for production issues
- Ensure compliance with platform development standards
- Mentor junior developers
- Lead technical design discussions and review solution architecture
- Support estimation and technical planning
- Drive continuous improvement initiatives
Requirements
What you’ll need- Bachelor's degree in Computer Science or related field
- 5–7 years of overall IT experience
- 5+ years of hands-on ServiceNow development experience
- Experience delivering multiple end-to-end ServiceNow implementations
- Knowledge of ServiceNow Discovery, CMDB, Strategic Portfolio Management, IT Asset Management, custom applications, integrations, and platform governance
- Experience with Pattern-Based Discovery and Cloud Discovery
- Experience configuring Graph Connectors for Microsoft Azure, Cisco Meraki, and Juniper
- Knowledge of CMDB health, reconciliation, identification rules, and CSDM alignment
- Experience with Demand Management, Project Portfolio Management, Resource Management, Time Cards, and Financial Management
- Experience supporting Hardware Asset Management and asset lifecycle automation
- Experience with REST APIs, SOAP APIs, IntegrationHub, MID Server, Import Sets, and Transform Maps
- Experience with integrations such as Azure, Active Directory, Calero, Workday, and other enterprise platforms
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist – ITSM, Certified Implementation Specialist – Discovery, and ITIL Foundation listed as preferred certifications
- ServiceNow Certified Implementation Specialist – SPM preferred
- Knowledge of ServiceNow AI capabilities such as Now Assist, AI Control Tower, LLM, Knowledge Graph, Workflow Data Fabric, and Chatbot
Benefits
Comp & perks- Equal opportunity employer
- Accommodations or adjustments throughout the interview process and beyond
- Inclusive work environment welcoming members of all backgrounds and perspectives