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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile software development, particularly as a Scrum Master, while effectively configuring and customizing ServiceNow and Nuvolo platforms. Strong understanding of accessibility standards and experience in supporting Federal Government clients are essential.
Highest-signal resume keywords
Agile Software DevelopmentServiceNow ConfigurationScrum Master CertificationWCAG Compliance KnowledgeNuvolo Application Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ImplementationServiceNow Asset ManagementWorkflow AutomationTechnical TroubleshootingRelease ManagementSystem Specification CreationConfiguration DocumentationUser Acceptance TestingDefect RemediationPlatform Administration
Soft Skills
Strong CommunicationStakeholder Engagement
Tools & Technologies
ServiceNowNuvoloAgile Methodologies
Certifications & Qualifications
SAFe Fundamentals CertificationCertified Scrum Master (CSM)ServiceNow Certified System AdministratorCertified Implementation Specialist
Industry Keywords
Public Trust EligibilityFederal Government ClientsAccessibility StandardsInventory ManagementLogisticsAsset Management Systems
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead Agile software development and operations activities
- Serve as Scrum Master, facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communications
- Develop and apply advanced methods for ServiceNow and Nuvolo configuration and customization
- Analyze business requirements and translate them into technical solutions
- Create system specifications, design artifacts, workflow designs, and configuration documentation
- Support Operations & Maintenance activities, including defect remediation and technical troubleshooting
- Support ServiceNow and Nuvolo platform upgrades across all environments
- Ensure all deliverables comply with WCAG, Section 508, and accessibility standards
- Participate in demonstrations, user acceptance testing support, deployment planning, and production releases
- Collaborate with Government personnel to prioritize product backlog items and sprint deliverables
- Contribute to transition-in and transition-out planning activities
- Support preparation of monthly status reports and project documentation
Requirements
What you’ll need- Public Trust Eligibility Required
- Minimum five (5) years of experience implementing, configuring, and supporting ServiceNow solutions
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)
- Experience with ServiceNow Asset Management and workflow automation
- Experience supporting Agile software development programs
- Demonstrated knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirements
- SAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum Master
- Strong communication and stakeholder engagement skills
- Experience supporting Federal Government clients
- Experience with Nuvolo applications and integrations
- Knowledge of ServiceNow upgrades, release management, and platform administration
- Familiarity with USPS, inventory management, logistics, or asset management systems
- ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications
- U.S. citizenship or current authorization to work in the United States on a full-time basis
- Ability to obtain and maintain a Public Trust or Suitability Determination
- Sponsorship is not available
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development