Customer Service Representative – Sporting Goods Manufacturer

Aretus

. Serve as the first point of contact for customers and answer product-related questions by phone and email .

Posted 9/19/2026full-timeRemote • GermanyMid-LevelSenior💰 €29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Amazon customer service, including proficiency in Seller Central and handling A-to-Z Claims. Possesses strong problem-solving abilities and a reliable, self-directed work ethic, with a focus on providing excellent customer support.

Highest-signal resume keywords

Native-Level GermanAmazon Customer Service ExperienceKnowledge of Seller CentralTelephone Support ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

A-to-Z ClaimsReturns ProcessingBuyer-Seller MessagingTechnical Inquiry ResolutionTicketing System Management

Soft Skills

FriendlyHelpfulPatientSelf-DirectedWillingness to Develop Professionally

Tools & Technologies

LaptopTabletSmartphone

Industry Keywords

Customer ServiceLogistics CoordinationSporting GoodsHome Office Experience

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and answer product-related questions by phone and email
Support Amazon customers, including Buyer-Seller Messaging, A-to-Z Claims, and returns
Resolve issues involving orders, returns, and technical inquiries quickly and professionally
Coordinate with logistics, returns, and support teams
Keep the ticketing system up to date and document customer inquiries
Contribute creative ideas to improve customer service
Assist customers with the purchase and use of rowing machines, pedal exercisers, and other sporting goods

Requirements

What you’ll need

Native-level German, both written and spoken
Experience in Amazon customer service
Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z Claims, and returns processing
Experience providing telephone support
Experience working from home
Quiet workspace suitable for making phone calls
Flexible working hours: 40 hours per week from October through March; 20 to 40 hours per week in summer, by agreement
At least two years have passed since completing your most recent vocational training or degree; applicants without formal training or a degree are also welcome
Friendly, helpful, and patient, including in stressful situations
Strong problem-solving skills
Reliable and self-directed approach to work
Willingness to develop professionally
Basic technical understanding of sporting goods is desirable
Confident using a laptop, tablet, or smartphone

Benefits

Comp & perks

100% remote work from home, anywhere in Germany
No commuting time and no requirement to work on-site
Small team with short communication channels
Dedicated point of contact from day one
Our equipment available for you to test at home
Employee discount on the entire product range, also available to family and friends
Set service hours with no night or weekend shifts
Option to work 20 to 40 hours per week during the summer
Opportunities for personal and professional development
Meaningful work that makes a positive contribution to customers
Growth opportunities with a rapidly growing brand