Aretus

Customer Support

• Respond to customer inquiries by email and through Amazon
• Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
• Answer incoming calls and provide information about products
• Coordinate with logistics and returns teams
• Keep the ticketing system up to date and document inquiries
• Contribute ideas for improving customer service
• Support customers in using rowing machines, pedal exercisers, and other sports equipment

German-Speaking Written Customer Service Freelancer

• Serve as the first point of contact for customers by phone and email regarding product inquiries
• Support Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and returns
• Resolve issues relating to orders, returns, and technical inquiries quickly and professionally
• Coordinate with logistics, returns, and support teams
• Maintain the ticketing system and accurately document inquiries
• Develop creative ideas to improve customer service
• Work full-time, 40 hours per week, from October through March; during the summer, work 20 to 40 hours per week on a flexible, mutually agreed basis

Customer Service Representative – Sporting Goods Manufacturer

• Serve as the first point of contact for customers and answer product-related questions by phone and email
• Support Amazon customers, including Buyer-Seller Messaging, A-to-Z Claims, and returns
• Resolve issues involving orders, returns, and technical inquiries quickly and professionally
• Coordinate with logistics, returns, and support teams
• Keep the ticketing system up to date and document customer inquiries
• Contribute creative ideas to improve customer service
• Assist customers with the purchase and use of rowing machines, pedal exercisers, and other sporting goods

• Respond to customer inquiries via email and Amazon in a friendly and easy-to-understand manner
• Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
• Answer incoming calls and respond to product-related questions
• Coordinate with logistics and returns teams
• Keep the ticketing system up to date and document inquiries
• Contribute ideas for improving customer service

German-Speaking Written Customer Service Freelancer

Customer Service Representative – Sporting Goods Manufacturer

Customer Service Representative – Sporting Goods Manufacturer

German-Speaking Written Customer Service Specialist | Freelance