Customer Service Representative – Sporting Goods Manufacturer

Aretus

. Serve as the first point of contact for customers by phone and email regarding product inquiries .

Posted 10/3/2026full-timeRemote • GermanyMid-LevelSenior💰 €29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Amazon customer service, including proficiency in Seller Central and Buyer-Seller Messaging, while effectively resolving customer inquiries and issues. Possesses strong problem-solving skills and a reliable, self-motivated work ethic, with the ability to adapt to flexible working hours.

Highest-signal resume keywords

Native-Level GermanAmazon Customer Service ExperienceSeller Central KnowledgeProblem-Solving OrientationTelephone Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

A-To-Z Claims ProcessingReturns ProcessingTicketing System MaintenanceBasic Technical Understanding of Sports Equipment

Soft Skills

FriendlyHelpfulPatientReliableSelf-Motivated

Tools & Technologies

LaptopsTabletsSmartphones

Industry Keywords

Customer InquiriesLogistics CoordinationReturns ManagementBuyer-Seller Messaging

About the role

Key responsibilities & impact

Serve as the first point of contact for customers by phone and email regarding product inquiries
Support Amazon customers through Buyer-Seller Messaging, A-to-Z claims, and returns
Resolve issues relating to orders, returns, and technical inquiries quickly and professionally
Coordinate with logistics, returns, and support teams
Maintain the ticketing system and accurately document inquiries
Develop creative ideas to improve customer service
Work full-time, 40 hours per week, from October through March; during the summer, work 20 to 40 hours per week on a flexible, mutually agreed basis

Requirements

What you’ll need

Native-level German, both written and spoken
Experience in Amazon customer service
Knowledge of Seller Central, Buyer-Seller Messaging, A-to-Z claims, and returns processing
Telephone support experience
Experience working from home
A quiet place for making calls
Flexibility with working hours: 40 hours per week from October through March; 20 to 40 hours during the summer, by agreement
Your most recent vocational training or degree program must have been completed at least two years ago; no formal training or degree is required
Friendly, helpful, and patient, including in stressful situations
Strong problem-solving orientation
Reliable and self-motivated approach to work
Basic technical understanding of sports equipment is desirable
Confident using laptops, tablets, and smartphones

Benefits

Comp & perks

100% remote work; work from home regardless of where you live in Germany
No commuting and no in-office attendance required
Small team with streamlined communication
Dedicated point of contact from day one
Training and support from the Customer Service Manager
Equipment provided for testing at home
Employee discount on the entire product range, including discounts for family and friends
Set service hours with no night shifts or weekend work
Career development opportunities with a rapidly growing brand