German-Speaking Written Customer Service Freelancer

Aretus

. Respond to customer inquiries by email and through Amazon .

Posted 10/3/2026contractRemoteMid-LevelSenior💰 €29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service through Amazon, including proficiency in Seller Central and Buyer-Seller Messaging. Possesses native-level German communication skills, both written and spoken, with a friendly and patient demeanor in high-pressure situations.

Highest-signal resume keywords

Native-Level GermanCustomer Service Experience Through AmazonKnowledge Of Seller CentralTelephone Support ExperienceBasic Technical Understanding Of Sports Equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceA-To-Z Claims ProcessingReturns ManagementEmail CommunicationTicketing System Management

Soft Skills

Friendly MannerPatience In Stressful SituationsProactive CommunicationIndependent Work Structure

Tools & Technologies

Amazon Seller CentralBuyer-Seller MessagingTicketing System

Industry Keywords

Sports EquipmentRowing MachinesPedal Exercisers

About the role

Key responsibilities & impact

Respond to customer inquiries by email and through Amazon
Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
Answer incoming calls and provide information about products
Coordinate with logistics and returns teams
Keep the ticketing system up to date and document inquiries
Contribute ideas for improving customer service
Support customers in using rowing machines, pedal exercisers, and other sports equipment

Requirements

What you’ll need

Native-level German, both written and spoken
Experience communicating with customers in writing
Ability to formulate messages confidently and accurately
Experience providing customer service through Amazon
Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
Telephone support experience
Friendly and patient manner in stressful situations
Experience working from home
Ability to structure your daily work independently and communicate proactively
Own laptop, USB headset, stable internet connection, and a quiet room for calls
Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week in summer, by agreement
Basic technical understanding of sports equipment is a plus

Benefits

Comp & perks

100% remote work, regardless of where you live
No commute and no on-site attendance required
Small team with direct communication and short decision-making paths
Dedicated point of contact from day one
Comprehensive product training
Set service hours with no night shifts or weekend work
Timely payment in euros
Long-term collaboration