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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service communication, particularly in written German, while effectively managing Amazon channels and inquiries. Capable of working independently and organizing daily tasks in a remote environment.
Highest-signal resume keywords
Native German Language ProficiencyCustomer Service Experience Through AmazonKnowledge of Seller CentralExperience with Buyer-Seller MessagingA-to-z Claims Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Written Customer CommunicationReturns ProcessingPhone Call HandlingError-Free CompositionBasic Technical Understanding of Sports Equipment
Soft Skills
Friendly MannerPatience in Stressful SituationsIndependent Work Organization
Tools & Technologies
Amazon Seller CentralTicketing System
Industry Keywords
Customer ServiceE-commerceRemote Work
About the role
Key responsibilities & impact- Respond to customer inquiries via email and Amazon in a friendly and easy-to-understand manner
- Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
- Answer incoming calls and respond to product-related questions
- Coordinate with logistics and returns teams
- Keep the ticketing system up to date and document inquiries
- Contribute ideas for improving customer service
Requirements
What you’ll need- German at native level, both written and spoken
- Experience in written customer communication
- Strong command of written German and error-free composition
- Experience providing customer service through Amazon
- Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
- Experience handling phone calls
- Friendly and patient manner in stressful situations
- Experience working from home
- Ability to organize your daily work independently
- Own laptop, USB headset, stable internet connection, and a quiet room for taking calls
- Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week during the summer, by mutual agreement
- Basic technical understanding of sports equipment is desirable
Benefits
Comp & perks- 100% remote work, regardless of where you live
- No commuting and no on-site attendance required
- Small team with direct communication and short decision-making paths
- Dedicated point of contact from day one
- Comprehensive product training
- Set service hours with no night shifts or weekend work
- Prompt payment in euros
- Long-term collaboration