Senior Director – Client Engagement

Argano

. Establish and maintain executive-level relationships with key client stakeholders .

Posted 10/12/2026full-timeRemote • CanadaSenior💰 CA$190,000 - CA$225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and account management, with a strong focus on strategic growth, revenue generation, and relationship building. Proven ability to lead cross-functional teams and manage multimillion-dollar client accounts while ensuring client satisfaction and retention.

Highest-signal resume keywords

Client Engagement ManagementStrategic Account GrowthExecutive Relationship BuildingFinancial ManagementLeadership in Professional Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness DevelopmentContract NegotiationRevenue PlanningForecastingProject ManagementConsulting EngagementsDigital TransformationPerformance Metrics AnalysisRisk Mitigation

Soft Skills

Excellent CommunicationPresentation SkillsNegotiation SkillsRelationship ManagementInfluencing Senior Leaders

Tools & Technologies

Enterprise Business ApplicationsManaged ServicesConsulting ToolsClient Presentation Software

Industry Keywords

Professional ServicesTechnology ServicesBusiness TransformationClient SatisfactionMarket Developments

About the role

Key responsibilities & impact

Establish and maintain executive-level relationships with key client stakeholders
Serve as a trusted advisor, providing strategic guidance and innovative solutions that support client business objectives
Develop and execute account growth strategies to expand existing engagements and identify new revenue opportunities
Drive client satisfaction, retention, and long-term partnership growth through proactive account management
Partner with delivery teams to ensure successful execution of projects, programs, and managed services
Collaborate with sales, consulting, delivery, and recruiting teams to align resources and capabilities with client needs
Lead executive business reviews and present performance metrics, project status, risks, and strategic recommendations to client leadership
Manage contract negotiations, renewals, statements of work, and commercial discussions
Monitor engagement health and proactively identify and mitigate risks impacting client success
Support proposal development, client presentations, and business development initiatives
Identify opportunities to expand service offerings and deepen client relationships
Mentor and develop Client Engagement Managers and other client-facing professionals
Contribute to organizational planning, forecasting, and strategic growth initiatives
Maintain awareness of industry trends, emerging technologies, and market developments to better serve clients

Requirements

What you’ll need

Bachelor’s degree in business administration, Management, Information Technology, or a related field
12+ years of experience in client engagement, consulting, account management, professional services, or business development
7+ years of leadership experience managing strategic client relationships and customer-facing teams
Demonstrated success managing and growing multimillion-dollar client accounts
Proven track record of achieving revenue growth, client retention, and profitability objectives
Strong executive presence with the ability to influence senior leaders and C-level stakeholders
Excellent communication, presentation, negotiation, and relationship management skills
Strong financial and operational management experience, including forecasting, budgeting, and revenue planning
Experience leading complex consulting, transformation, or professional services engagements
Ability to travel as needed to support client engagements and business development activities
Experience within consulting, technology services, professional services, or business transformation environments
Knowledge of enterprise business applications and digital transformation initiatives
Experience managing enterprise-level strategic accounts
Proven ability to lead cross-functional teams in a matrixed organization

Benefits

Comp & perks

Equal-opportunity employment
Ability to travel as needed to support client engagements and business development activities