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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Microsoft Dynamics 365 CE and Power Platform, providing technical leadership, support, and training while optimizing performance and managing customer environments. Capable of mentoring team members and collaborating effectively within multicultural teams across various time zones.
Highest-signal resume keywords
Microsoft Dynamics 365 CEPower PlatformPerformance OptimizationTechnical SupportAzure DevOps
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Code ModificationsDebuggingIntegrationsPower Automate FlowsMigrationDual WriteFunctional Design DocumentationTechnical DocumentationBest PracticesAnalytical Skills
Soft Skills
Interpersonal SkillsCommunication SkillsProblem-Solving SkillsMultitaskingOwnership
Tools & Technologies
AzureAzure Data FactoryLifeCycle Services (LCS)Power Platform Admin Center (PPAC)Agile MethodologyWaterfall Methodology
Certifications & Qualifications
Bachelor’s Degree in Information Systems ManagementBachelor’s Degree in Computer Science
Industry Keywords
Technical LeadershipCustomer SupportEnhancementsKnowledge BaseVirtual Team Collaboration
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Provide senior-level technical leadership and support to customers running Microsoft D365 CE and Power Platform
- Provide technical support and training to customers
- Debug reported issues and provide technical best-practice information to functional resources and support leads
- Perform performance optimization
- Manage customer releases, code and environments
- Write technical documentation
- Develop enhancements and integrations according to Functional Design Documentation
- Troubleshoot and resolve senior-level technical support issues within SLAs while minimizing client disruption
- Work with support leads and functional consultants to progress and resolve support tickets, escalating as required
- Estimate and develop modifications from enhancement requests through deployment
- Provide best-practice and design guidance to support leads
- Maintain documentation of support cases, resolutions and customizations for knowledge sharing
- Monitor D365 updates, patches and emerging features and recommend improvements
- Maintain and improve the client care team knowledge base
- Assist with implementation project work
- Mentor junior team members
Requirements
What you’ll need- Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices
- Experience building, maintaining and troubleshooting Power Automate Flows
- Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies
- Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
- Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
- Strong knowledge of dual write and Dynamics 365 integration approaches
- Bachelor’s degree in information systems management, Computer Science, or related experience
- Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
- Adequate knowledge of functional business processes to estimate development effort and provide approach and best practice guidance
- Strong analytical and problem-solving skills
- Strong interpersonal and communication skills
- Highly motivated, self-starter with ability to take ownership and drive tasks to completion
- Effective multitasker
- Familiarity with Agile and waterfall implementation methodology
- Experience working with multicultural and/or multilingual teams across several time zones
- Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications
- Open to working in different shifts/time zones as needed