Director of Account Management

Aria Care Partners

. Lead and mentor account management team to achieve retention and expansion goals .

Posted 11/10/2026full-timeRemote • Kansas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management with a focus on client retention, revenue growth, and strategic planning. Proven ability to lead teams, analyze performance metrics, and foster strong client relationships while ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Account ManagementLeadership ExperienceCRM ProficiencyStrategic ThinkingContract Negotiation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer RetentionRevenue GrowthData AnalysisPerformance Metrics

Soft Skills

LeadershipCommunicationInterpersonal SkillsProblem SolvingTeam Development

Tools & Technologies

SalesforceHubSpot

Certifications & Qualifications

Health/Life Insurance License

Industry Keywords

Client RelationsUpsellingCross-SellingContinuous ImprovementService Delivery

About the role

Key responsibilities & impact

Lead and mentor account management team to achieve retention and expansion goals
Develop and implement strategic plans to manage and grow key client accounts
Act as primary contact for high-value clients, ensuring their needs are met
Monitor account health and performance metrics; adjust strategies as needed
Identify opportunities for upselling and cross-selling within existing accounts
Resolve client issues and complaints promptly to maintain trust and satisfaction
Collaborate with sales, marketing and product teams to improve service delivery
Prepare and present reports on account status, performance and forecasts
Foster a culture of continuous improvement and customer focus
Oversee the assigned territory with travel expectation of up to 50%

Requirements

What you’ll need

7+ years of experience in Account Management, with at least 3 years in a leadership role
Proven track record of driving customer retention and revenue growth
Strong leadership, communication and interpersonal skills
Ability to analyze data and translate insights into actionable strategies
CRM proficiency (e.g. Salesforce, HubSpot)
Strategic thinking and problem solving
Contract negotiation and client relation management
Team development and performance coaching
Health/life insurance license

Benefits

Comp & perks

Competitive base salary plus uncapped commission
Paid Time Off (PTO), which starts accruing from your first day at work
Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
401k Retirement Plan with 100% Company Match on your first 4%
Medical insurance
Dental insurance
Vision insurance
Company match for Health Savings Account (HSA)
Flexible Spending Account (FSA)
Company paid Employee Assistance Program (EAP)
Life and disability insurance
Wellness program