Aria Care Partners

Advisor

• Advise and review vision provider contracts across multiple states
• Lead contract reviews across assigned states, ensuring timely assessments and accurate documentation
• Communicate assessment findings to contractors and identify escalations to the Chief Medical Officer
• Evaluate and communicate monthly KPIs to individual contractors
• Travel to clinical sites to support new contractors and staff, conduct contract performance evaluations, train clinical staff, and manage facility relationships
• Partner with the Chief Medical Officer on standards of care, clinical workflows, and best-practice policies and procedures
• Assist with appropriate management of assigned triage cases
• Identify quality trends, risks, and improvement opportunities; escalate findings and recommendations
• Promote consistent, high-quality clinical care delivery across all markets
• Maintain an active clinical practice and model best practices in patient care and documentation
• Serve as a clinical partner to the Chief Medical Officer on clinical policies, workflows, and standards of care
• Perform other duties as assigned

Regional Advisor – Vision

Account Manager

• Retain and grow existing facility relationships through proactive customer support
• Sustain rapport with key accounts by identifying needs, anticipating opportunities, and delivering exceptional service
• Educate facilities on Aria Care Partners' mission, services, and value proposition
• Serve as a trusted resource for facility leadership, residents, and staff
• Provide interventional support for high-priority facilities
• Partner with operational and clinical leaders to address urgent business and customer service challenges
• Evaluate facility performance concerns, identify root causes, and develop action plans
• Resolve complex customer, operational, and service-related issues
• Support initiatives improving customer satisfaction, retention, and operational performance
• Deliver training, onboarding, and ongoing coaching to Account Managers
• Mentor team members on relationship management, territory planning, customer engagement, and problem resolution
• Contribute sales and marketing insights, recommendations, and market intelligence
• Identify growth opportunities through market analysis, customer feedback, and competitive research
• Assist with strategic plans and continuous improvement initiatives
• Maintain promotional materials and coordinate marketing resources
• Plan and attend customer meetings, industry events, conferences, and trade shows
• Complete audits, monitor trends, and identify process improvements
• Manage confidential information
• Lead special projects and new initiatives contributing to organizational goals

Key Account Manager

• Provide excellent customer service
• Retain existing accounts and facilities
• Maintain rapport with key accounts through visits at least once per quarter
• Explore specific account needs and anticipate new opportunities
• Contribute marketing and sales information and recommendations to strategic plans and reviews
• Prepare and complete action plans
• Implement quality and customer-service standards
• Resolve problems and complete audits
• Identify trends and determine system improvements
• Identify marketing opportunities by assessing consumer requirements, market conditions, competitor share, strengths, and weaknesses
• Forecast projected business and establish targeted market share
• Accept ownership for accomplishing new and different requests and explore opportunities to add value
• Coordinate promotional material requirements with the marketing department
• Inventory stock, place orders, and verify receipt
• Plan meetings and attend trade shows
• Protect organizational value by keeping information confidential
• Educate potential facilities about Aria Care Partners’ mission and services
• Manage territory travel throughout the state and visit nursing home staff and residents