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Key Account Manager
Aria Care Partners. Retain and grow existing facility relationships through proactive customer support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, account growth, and operational performance within healthcare environments. Proficient in delivering training, mentoring team members, and supporting strategic initiatives to enhance customer satisfaction and retention.
Highest-signal resume keywords
Customer Relationship ManagementAccount ManagementHealthcare ExperienceLife and Health Insurance LicenseAnalytical and Critical-Thinking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceAccount ManagementCustomer ServiceMarket AnalysisProcess ImprovementTraining and OnboardingProject ManagementPerformance EvaluationProblem ResolutionTerritory Planning
Soft Skills
Excellent Verbal CommunicationRelationship-Building SkillsEffective Time ManagementAnalytical ThinkingPresentation Skills
Certifications & Qualifications
Life and Health Insurance License
Industry Keywords
Senior LivingSkilled NursingLong-Term CareHealthcare EnvironmentsCustomer SatisfactionOperational PerformanceMarket IntelligencePromotional MaterialsCustomer EngagementConfidential Information Management
About the role
Key responsibilities & impact- Retain and grow existing facility relationships through proactive customer support
- Sustain rapport with key accounts by identifying needs, anticipating opportunities, and delivering exceptional service
- Educate facilities on Aria Care Partners' mission, services, and value proposition
- Serve as a trusted resource for facility leadership, residents, and staff
- Provide interventional support for high-priority facilities
- Partner with operational and clinical leaders to address urgent business and customer service challenges
- Evaluate facility performance concerns, identify root causes, and develop action plans
- Resolve complex customer, operational, and service-related issues
- Support initiatives improving customer satisfaction, retention, and operational performance
- Deliver training, onboarding, and ongoing coaching to Account Managers
- Mentor team members on relationship management, territory planning, customer engagement, and problem resolution
- Contribute sales and marketing insights, recommendations, and market intelligence
- Identify growth opportunities through market analysis, customer feedback, and competitive research
- Assist with strategic plans and continuous improvement initiatives
- Maintain promotional materials and coordinate marketing resources
- Plan and attend customer meetings, industry events, conferences, and trade shows
- Complete audits, monitor trends, and identify process improvements
- Manage confidential information
- Lead special projects and new initiatives contributing to organizational goals
Requirements
What you’ll need- Residence within the United States with convenient access to a major airport
- Ability to travel nationwide as business needs require
- Extensive travel commitment averaging 2 to 3 weeks per month
- Daily travel within assigned territories and significant overnight travel
- Up to 75% travel, including overnight stays and multi-state assignments
- Ability to respond to urgent facility support needs and travel on short notice when necessary
- Associate's or Bachelor's degree preferred
- 3 to 5 years of relevant sales, account management, healthcare, or customer service experience
- Experience supporting senior living, skilled nursing, long-term care, or healthcare environments preferred
- Prior experience in life and health insurance sales preferred
- Current Life and Health Insurance License or ability to successfully obtain licensure
- Valid driver's license with a clean driving record
- Reliable transportation
- Strong analytical and critical-thinking abilities
- Excellent verbal, written, presentation, and relationship-building skills
- Ability to manage multiple priorities, travel schedules, customer requests, and project deadlines
- Effective time management skills
- Ability to lift up to 50 pounds
- Ability to travel extensively, including driving, flying, walking facilities, and standing for extended periods as needed
Benefits
Comp & perks- Competitive base salary plus bonus opportunity
- Mileage reimbursement
- Comprehensive benefits package
- Opportunity to make a meaningful impact on the lives of seniors nationwide
- Dynamic, relationship-focused role with significant autonomy and visibility
- Opportunity to mentor and develop fellow Account Managers
- Challenging and rewarding work environment focused on growth and service excellence