Jira Service Management, Confluence Administrator

Ariel Partners

. Administer Jira Service Management and Confluence Data Center environments, including configuration, user management, workflows, permissions, and security settings .

Posted 9/15/2026part-timeRemote • District of Columbia • United StatesMid-LevelSenior💰 $80 - $95 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering Jira and Confluence Data Center environments, including configuration, user management, and automation. Proficient in developing custom workflows, Groovy scripts, and REST API integrations while ensuring compliance with security standards.

Highest-signal resume keywords

Atlassian Jira AdministrationJira Service Management SupportConfluence Data Center AdministrationGroovy ScriptingREST API Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira WorkflowsUser ManagementPerformance OptimizationAutomation DevelopmentIssue ResolutionSecurity ControlsContent ManagementDashboard DevelopmentProcess ImprovementsTechnical Support

Tools & Technologies

Jira Service ManagementConfluence Data CenterAtlassian Marketplace ApplicationsScriptRunnerDeviniti PluginsJMWEJSUInsight Asset ManagementSSOLDAP/Active Directory

Certifications & Qualifications

Atlassian Jira Administrator Certification

Industry Keywords

ITILITSMGovernment EnvironmentsFederal RegulationsDOJ/BOP Security Clearance

Tech Stack

Tools & technologies

GroovyITSM

About the role

Key responsibilities & impact

Administer Jira Service Management and Confluence Data Center environments, including configuration, user management, workflows, permissions, and security settings
Perform platform maintenance, upgrades, patching, troubleshooting, and performance optimization
Configure and support Jira workflows, issue types, screens, fields, queues, dashboards, and service desk processes
Manage and customize Atlassian Marketplace applications, including Deviniti, Appfire (JSU/JMWE), Adaptavist ScriptRunner, and Insight Asset Management
Develop and maintain Jira automation, Groovy scripts, custom workflows, REST API integrations, and process improvements
Support Confluence Data Center administration, including spaces, permissions, clustering, indexing, integrations, and content management
Configure and maintain authentication, SSO, LDAP/Active Directory integrations, and security controls
Develop reports, dashboards, documentation, and knowledge materials
Provide technical support, issue resolution, and user guidance for Jira and Confluence users

Requirements

What you’ll need

5+ years of Atlassian Jira administration experience
Experience supporting Jira Service Management and Confluence Data Center environments
Strong knowledge of Jira workflows, permissions, automation, and enterprise configurations
Experience with ScriptRunner, Groovy scripting, REST APIs, JMWE, JSU, Deviniti plugins, and Insight Asset Management
Experience supporting enterprise-scale Atlassian environments
Ability to meet DOJ/BOP security clearance requirements
Atlassian Jira Administrator certification (preferred)
Experience supporting government, federal, or regulated environments (preferred)
ITIL/ITSM experience (preferred)